Student Finance Coordinator

Jobgether; Oregon; Hybrid; USD 31,000 - 45,000; Full time

Benefits offered by this job

Remote work flexibility

Health benefits available

Tuition assistance

Paid time off

Volunteer day

Job summary

Jobgether is seeking a Student Finance Coordinator for a partner organization in the United States. The role guides students through financial aid packages, explains tuition costs, funding sources, and remaining obligations.

You will assess eligibility for federal and state aid, loan options, and disbursement timing, while providing responsive support via phone and email. In a fully remote environment, you will collaborate with internal teams to ensure accurate processing, timely disbursements,

Qualifications

• Bachelor's degree required.
• Experience in financial aid, student accounts or similar role preferred.
• Ability to explain financial information, loan terms, and payment obligations clearly.
• Proficiency with standard office software and data handling.

Responsibilities

• Provide inbound/outbound support to prospective and enrolled students about financial aid packages and funding changes.
• Conduct financial readiness calls and account reviews to explain responsibilities.
• Explain award letters and funding sources, including remaining payments.
• Review applications and determine eligibility per federal/state requirements.
• Discuss loan balances, borrowing eligibility, and future funding options.
• Inform on payment plans and external loan options to cover expenses.
• Monitor financial obligations across terms and update accounts as needed.
• Maintain accurate student records and confidentiality standards.
• Deliver high-quality customer service while meeting accuracy and productivity targets.

Skills

Bachelor's degree

Financial aid knowledge

Microsoft Office

Google Workspace

Strong communication

Customer service

Analytical skills

Attention to detail

Ability to explain complex info

Education

Bachelor's degree in Business Administration/Finance or related

Tools

Microsoft Office

Google Workspace

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Student Finance Coordinator based in the United States. Help students make informed financial decisions and confidently navigate the costs of their education. As a Student Finance Coordinator, you will guide prospective and current students through their financial aid packages, explaining tuition costs, available funding sources, and any remaining payment obligations. You will assess eligibility for federal, state, military, and other financial assistance programs while helping students understand their borrowing options and manage their education‑related debt. Through phone calls, emails, and other communication channels, you will provide personalized financial guidance and responsive customer support. Working in a remote educational services environment, you will collaborate with internal teams to ensure accurate financial aid processing, timely disbursements, and clear communication. This opportunity is ideal for a detail-oriented, service-driven professional who enjoys problem-solving and making education more financially accessible.

Accountabilities

• Provide inbound and outbound support to prospective and enrolled students by phone, email, and other communication channels regarding completed financial aid packages and changes to funding arrangements.
• Conduct financial readiness calls, financial aid package review calls, and account reviews for students who are no longer enrolled, helping them understand their financial responsibilities.
• Explain financial aid award letters in detail, outlining the amounts covered by federal, state, military, and external funding sources and identifying any remaining tuition or out‑of‑pocket payment obligations.
• Review student financial aid applications and supporting documentation to determine eligibility in accordance with applicable U.S. Department of Education requirements.
• Evaluate overlapping student loans, annual borrowing limits, and aggregate loan limits to support accurate eligibility decisions, timely disbursements, and resolution of exceptions.
• Discuss current student loan balances, borrowing eligibility, and future funding availability with students, helping them understand the potential impact of additional borrowing on their overall debt.
• Provide guidance on available payment plans, alternative private loan lenders, and internal loan programs to help students identify appropriate options for covering outstanding educational expenses.
• Monitor students' financial obligations throughout their academic careers, including reviewing accounts at the end of each term to identify outstanding balances and determine whether additional payments are required.
• Assess students' ability to meet their financial obligations and provide clear information to support informed decisions about education financing.
• Respond to incoming billing inquiries, investigate account questions, and coordinate with relevant teams to resolve financial concerns efficiently.
• Update financial aid packages when eligibility or funding circumstances change, make necessary adjustments, and issue revised award letters when appropriate.
• Maintain accurate student records and follow established procedures, regulatory requirements, and confidentiality standards.
• Deliver consistent, high-quality customer service while meeting departmental expectations for accuracy, productivity, responsiveness, and timely processing.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• At least one year of professional experience in financial aid, student accounts, student finance, or a comparable role.
• Proficiency in Microsoft Office applications and Google Workspace tools.
• Strong verbal and written communication skills, with the ability to explain financial information, loan terms, and payment obligations in a clear, accessible manner.
• Excellent customer service and interpersonal skills, with a student-focused approach and the ability to handle financial inquiries professionally and empathetically.
• Strong organizational skills and attention to detail, particularly when reviewing financial aid documentation, calculating funding eligibility, and updating student accounts.
• Analytical and problem-solving abilities, including the capacity to identify discrepancies, assess financial information, and resolve account-related issues.
• Familiarity with student financial aid processes, including federal Title IV requirements, loan eligibility, funding limits, and financial aid package adjustments.
• Ability to manage multiple student inquiries and administrative responsibilities while maintaining accuracy and meeting deadlines.
• Sound judgment and discretion when handling sensitive financial information and discussing student borrowing and payment obligations.
• Ability to adapt to changing procedures, funding circumstances, and student needs while maintaining consistent service quality.
• Must be in good standing with any personal student loan obligations and maintain that standing throughout employment.

Work schedule

• Monday through Thursday: 11:00 a.m. to 8:00 p.m. Eastern Time.
• Friday: 9:00 a.m. to 6:00 p.m. Eastern Time.
• Fully remote position available nationwide within the United States.

Benefits

• Competitive salary: Annual base salary ranging from $31,200 to $45,000, depending on qualifications, experience, education, skills, and market conditions.
• Remote work flexibility: Work remotely from anywhere in the United States, supporting work-life balance.
• Comprehensive healthcare: Access to health benefits beginning on the first day of employment, subject to applicable plan terms.
• Retirement savings: Automatic enrollment in a company contribution plan offering annual employer contributions of 8%-10%, based on tenure.
• Tuition assistance: Access to an educational benefits program offering tuition assistance and substantial discounts for employees and eligible family members.
• Paid time off: Vacation, paid holidays, personal leave, and paid sick time.
• Community engagement: One paid volunteer day annually to support local communities.
• Diversity and inclusion: One paid day annually to participate in diversity and inclusion initiatives.
• Professional development: Opportunities to strengthen financial services expertise and build a career in education administration.
• Supportive workplace: An inclusive environment that values collaboration, innovation, equity, and employee well-being.