Student Events and Audience Services Assistant

Center for Public Partnerships & Research

Topeka (KS)

On-site

USD 12,000 - 17,000

Part time

25 hours ago

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Job summary

The Lied Center is seeking a Student Events & Audience Services Assistant to serve as the main on-site contact for patrons and clients during events. You will execute detailed event plans, supervise the Usher Corps, and ensure safety and comfort for all guests.

You will work across departments, handling ticketing tasks, entry operations, audiovisual setup, and logistics to support seamless events. Strong communication and flexibility for nights/weekends are required.

Qualifications

One year of experience in events management, ticketing or customer service.
Experience using Microsoft Office products (Word, Excel, Outlook, PowerPoint).
Clear and concise communication skills.
Available to work an irregular schedule, including nights and weekends.

Responsibilities

Open and secure facility before and after events and supervise volunteers.
Manage patron entry operations, ticket scanning, will-call distribution, and crowd flow.
Process ticket sales, exchanges, refunds, and inquiries with high service standards.
Prepare venues for performances including signage, seating, and tech requirements.
Coordinate with rental clients and on-site departments for event execution.
Operate audiovisual equipment and basic lighting as needed.
Serve as on-site liaison for rental clients and troubleshoot issues.
Collaborate with vendors and internal teams to ensure smooth operations.

Skills

Events management

Ticketing

Customer service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Position Overview

The Lied Center presents and hosts well over 300 events per year, ranging from performances by professional visiting artists to receptions, dinners, meetings, lectures, conferences, festivals and other programs. Events take place in the Lied Center’s 2,000 seat main auditorium, as well as the multi-purpose pavilion and other event spaces.

The Student Events & Audience Services Assistant has a broad range of responsibilities in event management, client, patron, and artist services. This manager is the main point of contact for patrons and clients using the Lied Center during events. They are also responsible for executing detailed event plans, working with rental clients, assisting the Events & Audience Services Managers and Director in training and supervising volunteers in the Lied Center Usher Corps, and ensuring the safety and comfort of all patrons. The ideal candidate will possess an ability to work with a wide variety of people and project a positive, customer-friendly demeanor.

Job Description

30% Event Operations & Venue Management

Open and secure facility before and after events, ensuring compliance with venue operational procedures.
Coordinate and supervise volunteer usher teams, providing detailed pre-event briefings, assignments, and performance guidance.
Manage patron entry operations, including ticket scanning, will-call distribution, crowd flow, and door management to ensure efficient audience access.

30% Ticketing & Customer Service

Process ticket sales, exchanges, refunds, and inquiries while delivering exceptional customer service to patrons.
Resolve ticketing issues promptly and professionally, contributing to a positive guest experience and customer satisfaction.
Maintain accuracy in ticket transactions and cash handling procedures.

10% Event Preparation & Logistics

Prepare venues for performances and special events by coordinating signage placement, room configurations, seating arrangements, printed programs, and technology requirements.
Ensure all event spaces were properly organized and presentation-ready prior to guest arrival.

10% Client Relations & Event Execution

Serve as the primary on-site liaison for rental clients, overseeing event setup, execution, and troubleshooting.
Set up, operate, and resolve issues related to audiovisual equipment, including projectors, computers, sound systems, and basic lighting technology.
Support seamless event delivery by proactively addressing operational and technical needs.

10% Cross-Functional Coordination

Collaborate with internal departments and external vendors, including ticket office personnel, technical services, security teams, parking attendants, concession providers, and catering staff.
Facilitate effective communication among stakeholders to ensure successful event operations.

5% Artist Hospitality & Support

Assist artists and touring personnel by coordinating hospitality needs and preparing backstage accommodations.
Manage hospitality inventory and ensure supplies were stocked and organized for event requirements.

5% Merchandise Sales & Financial Reconciliation

Oversee merchandise sales operations, including inventory setup, sales transactions, cash handling, and end-of-event financial settlements.
Monitor inventory levels and maintain accurate sales records to support revenue reporting.

Required Qualifications

One year of experience in events management, ticketing or customer service, or equivalent experience, as evidenced by application materials.
Experience using Microsoft Office products (Word, Excel, Outlook, PowerPoint), as evidenced by application materials.
Experience requiring clear and concise communication skills, as evidenced by application materials
Must be available to work an irregular schedule, including nights and weekends.

Preferred Qualifications

Experience working in performing arts centers or theater environment, as indicated in application materials.
Experience and/or training in ADA regulations for public assembly.
Experience setting up and operating basic audio/visual equipment.
Excellent organizational and problem solving skills, as evidenced in application materials.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instructions