Student Employee Level 1

System Administration; Nevada (IA); On-site; USD 13,000 - 18,000; Part time

Job summary

Nevada System of Higher Education (NSHE) – System Computing Services is hiring a part-time Student Service Desk Representative for the UNLV campus. You will support customers via phone and email, create tickets, and assist with light admin tasks. On-the-job training will be provided and a background check may be conducted.

The role requires 15–24 hours per week during regular business hours, with a pay rate of $11 per hour and a 50% full-time equivalent.

Qualifications

• Must be a currently enrolled student with a semester load of at least 6 credits and minimum GPA requirements.
• Valid driver’s license and ability to pass online defensive driving course.
• Experience in providing customer service and clear communication.
• Willingness to follow security standards and procedures.

Responsibilities

• Answer phone calls and emails from NSHE customers.
• Create and assign tickets in the service ticket system.
• Assist with light administrative tasks and mailings.
• Occasionally drive state vehicles to/from McCarran airport; other duties as assigned.

Skills

Customer service

Clear communication

Defensive driving

Computer basics

Security awareness

Education

Student enrollment (6+ credits)

GPA 2.5+ (undergrad) / 3.0+ (grad)

Tools

Web browsers

Job description

Thank you for your interest in employment with Nevada System of Higher Education (NSHE), System Administration and System Computing Services. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Draft applications are saved automatically and can be accessed through your candidate home account.

• Final applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you need assistance or have questions regarding the application process, please contact our Human Resources department at [phone].

Job Description

NSHE System Computing Services (SCS) is hiring for a part‑time student worker position for the SCS facility on the UNLV campus. The position is part of a small student team providing phone and e‑mail support and assisting with specific customer service requests and light administrative tasks. The Student Service Desk Representative will spend most work hours responding to phone calls and e‑mails from our Nevada System of Higher Education customers and creating and assigning tickets in our service ticket system. Other tasks may include: occasionally driving state vehicles to and from McCarran airport; preparing internal and external mailings; sending, receiving, and processing scheduled internal emails; updating process and procedures; and other light administrative duties as assigned. On‑the‑job training will be provided.

Required Qualifications

• A driver’s license (from any state) and ability to successfully pass an online defensive driving course
• Semester load of at least 6 credits and a cumulative GPA of at least 2.5 (5 credits/3.0 for graduate students)
• Experience and enthusiasm in providing customer service
• Clear communication skills
• Positive attitude, initiative, and energy
• Comfort with and/or interest in computer use and a basic knowledge of browsers and popular software
• Willingness to adhere to security standards and follow processes and instructions

Schedule

This position requires dependable availability during our regular business hours (Monday through Friday, 7:30AM to 5PM), allowing for a total of 15-24 hours of work per week. The schedule is expected to vary each semester according to the student’s coursework, but should be predictable on a weekly basis.

Compensation Grade

Student Level 1

Pay is $11/hour

Exempt

No

Full-Time Equivalent

50.0%

Required Attachment(s)

Attach the following document(s) to your application

Resume – (Required)

Cover Letter– (Required)

Please include the following in your cover letter

• Two professional references
• Date available to start
• Availability over summer
• Expected graduation date

Posting Close Date

08/16/2021

Note to Applicant

A background check will be conducted on the candidate(s) selected for hire.

References will be contacted at the appropriate phase of the recruitment process.

As part of the hiring process, applicants for positions in the Nevada System of HigherEducation may be required to demonstrate the ability to perform job-related tasks.

All document(s) must be received on or before the closing date of the job announcements. Schedules are subject to change based on organizational needs.

HR will attempt to verify academic credentials upon receipt of hiring documents.