Student Dining Senior General Manager

Stanfordlivetickets; Palo Alto (CA); On-site; USD 89,000 - 111,000; Full time

Job summary

Stanford University’s Residential & Dining Enterprises seeks a Senior General Manager to lead the Student Dining operations across residential dining halls and late-night retail offerings. You will set strategic direction, ensure hospitality and service quality, and drive guest satisfaction.

Reporting to the Senior Director of Student Dining, you will coordinate with culinary, service, nutrition, procurement, finance, and HR to translate priorities into scalable practices.

Responsibilities

• Lead the Student Dining operations across residential dining halls and late-night offerings.
• Collaborate with culinary, nutrition, procurement, finance, HR, and service teams to translate priorities into scalable operating practices.
• Ensure high hospitality, food safety, service quality, and student satisfaction across campuses.

Job description

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Stanford University is one of the world's leading teaching and research universities. Founded in 1891, Stanford’s mission is to create and share knowledge and to prepare students to be curious, to think critically, and to contribute to the world. With world-class scholars and seven schools located together on a single campus, Stanford offers academic excellence across the broadest array of disciplines including business, education, engineering, humanities and sciences, law, medicine, and sustainability. It also is an engine of innovation, blending theory and practice to move ideas and discoveries from labs and classrooms out into the world. Stanford strives to foster a culture of expansive inquiry, fresh thinking, searching discussion, and freedom of thought – preparing students for leadership and engaged citizenship in the world. The university is located between San Francisco and San Jose in the heart of California's Silicon Valley, on a scenic 8,180-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing high-quality services to students and other members of the university community. R&DE has an annual operating budget of $400M, operates 24/7/365, and oversees a $3B asset portfolio comprising over 7 million square feet—one-third of the campus footprint. R&DE provides housing for 16,000 students and dependents, serves 8 million meals annually at 48 student dining venues and 32 culinary enterprises. In addition, R&DE provides executive services, conference operations, and guest lodging. R&DE is a talented and diverse team of 1,200+ who comprise the following divisions: Student Housing Operations & Stanford Conferences; Stanford Dining and Hospitality & Auxiliaries; Maintenance Operations and Capital Projects; and a team of R&DE strategic business partners—Finance & Administration, Information Technology, Human Resources, and Strategic Communications and Marketing.

“Students (Customers) First” is R&DE’s mantra and its strategic goals reflect its commitment to delivering service excellence to the campus community. R&DE’s belief is “students are never an interruption in our day; they are the reason we are here. ”R&DE’s dedication to promoting fair treatment, access to opportunities, and a positive work environment is reflected in its essential priorities and efforts for cultivating a culture of operational excellence as a foundational cornerstone. R&DE is committed to creating and sustaining inclusive excellence where all staff feel a sense of belonging and are empowered to thrive.

R&DE’s dedication to promoting fair treatment, access to opportunities, and a positive work environment is reflected in its essential priorities and efforts for cultivating a culture of operational excellence as a foundational cornerstone. R&DE is committed to creating and sustaining inclusive excellence where all staff feel a sense of belonging and are empowered to thrive.

The expected pay range for this position is $89,179 to $110,501 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

The Student Dining Senior General Manager is the senior operational leader for multiple residential dining halls or a large, complex dining operation. Reporting to the Senior Director of Student Dining, the position provides strategic and hands-on leadership for the residential student meal program and applicable late-night retail offerings, ensuring consistent execution across assigned operations. The role is accountable for hospitality, culinary and service quality, student satisfaction, food safety, financial performance, workforce effectiveness, and operational reliability.

Working in close partnership with culinary, service, nutrition, procurement, finance, human resources, and other cross-functional teams, the Senior General Manager translates Student Dining priorities into scalable operating practices. Depending on the organizational structure, the Senior or Executive Chef may report to this position. The Senior General Manager aligns culinary and service leadership, staffing, budgets, facilities, technology, and service readiness with student needs, participation trends, dietary accommodations, wellness priorities, and institutional goals.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role. Weekend and dinner service hours will be required.