STUDENT: Call Center Operator, KTIS & Faith Media

University of Northwestern - St. Paul; Saint Paul (MN); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Free snacks and meals

Flexible hours

Job summary

The University of Northwestern - St. Paul is looking for a Student Call Center Operator for KTIS and Faith Media. This role involves answering calls during fundraising events and entering caller information accurately. Students can choose their own hours and work on assignments during quiet times.

This position requires detail-oriented individuals with strong communication skills and a commitment to the university’s mission. Free snacks and meals are provided for those working over mealtime.

Qualifications

• Must be detail-oriented, organized and self-disciplined.
• Able to interact with a variety of individuals professionally.
• Maintain a growing, personal relationship with Jesus Christ.

Responsibilities

• Answer incoming calls and greet callers enthusiastically.
• Enter caller and donation information accurately.
• Keep all caller and donor information confidential.

Skills

Detail-oriented

Strong phone and customer service skills

Proficient computer skills

Organizational skills

Written & verbal communication

Tools

Microsoft Office

Job description

Title: STUDENT: Call Center Operator, KTIS & Faith Media
VP Area: Media
Department: KTIS
Position Compensation: $12.48/hour
Location: Main Campus

Who We Are

Northwestern is a faith-driven community, unwavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God’s Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern – St. Paul and through gospel outreach and faithfulness with Northwestern Media.

Position Summary

This position is for both KTIS and Faith Radio call centers for our fundraisers which happen 6 times per school year—2 weeks in the Fall, 2 weeks in the Winter and 2 weeks in the Spring. We are looking for students who can answer incoming phone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail. We provide free snacks and meals if working over a mealtime. Students are welcome to work on school assignments during slower periods. This position allows for flexibility as students choose their own hours.

Fundraiser Dates

• KTIS – Fall: September 21-25, 2026; Winter: November 10-12, 2026; Spring: April 12-16, 2027
• Faith Media – Fall: September 14-17, 2026; Winter: December 1-2, 2026; Spring: April 2027

Key Responsibilities

• Answer incoming calls, enthusiastically greeting callers.
• Accurately and efficiently enter caller and donation information into the computer system.
• Keep all caller and donor information confidential.
• Perform other duties as requested or assigned.

Because our community is a significant part of our mission and the development of our students and listeners, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students as they grow intellectually and spiritually, and with Northwestern Media to lead people to Christ and nurture believers to maturity in their faith.

Qualifications

• Must be detail-oriented, organized and self-disciplined.
• Able to interact with a variety of individuals in a professional, tactful and courteous manner.
• Have strong phone and customer service skills.
• Must have proficient computer skills.
• Able to work independently and take initiative.
• Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern’s mission, Doctrinal Statement and Declaration of Christian Community.

Key Skills

• Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
• Confidentiality: Maintains discretion and handles sensitive information appropriately.
• Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
• Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software.
• Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
• Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
• Flexibility: Willingness to work occasional evenings as needed.
• Background Check: Must pass background check as a condition of employment.

Work Environment

The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.

Working Conditions & Demands

• Visual and auditory acuity sufficient to safely and effectively perform job duties in a typical office setting.
• Clear and professional verbal communication for instruction, collaboration, and customer service.
• Manual dexterity and motor coordination for typing, writing, and using equipment/tools.
• Physical mobility to sit, stand, walk, and occasionally bend, reach, or lift as required.
• Cognitive abilities such as focus, memory, reasoning, problem-solving, and adaptability.
• Professional appearance and hygiene appropriate to the role.
• Ability to read, write, and understand instructions and technical information.