Student Billing Advisor

University of Denver; Denver (CO); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Tuition benefit

ECO pass

Job summary

The University of Denver is seeking an Advisor in the Bursars Office to provide professional advising on tuition statements, credits, disbursements, and financial aid to students and families.

Under supervision, the Advisor reviews changes in family financial circumstances, explains payment options, and helps students develop affordable financial plans while maintaining confidentiality and ensuring compliance with federal regulations.

Qualifications

• Knowledge of student financial processes, guidelines, and procedures.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and deadlines.
• Proficiency with MS Office applications.

Responsibilities

• Provide professional advising on tuition statements, financial aid, and payment options.
• Explain fee assessments, disbursements, and payment plans to students and families.
• Maintain confidentiality and adhere to FERPA.
• Assist in developing office policies and processes.

Skills

Customer service

Time management

Communication skills

Conflict resolution

Education

High School diploma

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Windows OS

Job description

The Bursars Office is responsible for the collection and billing of tuition-related charges, as well as the administration of Federal Perkins Loans. We work with students and their families to help obtain their educational goals at the University of Denver.

Position Summary

Under the supervision of the Asst. Bursar, Student Servicing, the Advisor develops an expert knowledge of all billing policies and procedures associated to tuition and Federal Perkins accounts. Counsel students and parents regarding receiving tuition statements, credit disbursements, payment options and financial aid at DU. The Advisor provides professional advising service. The Advisor evaluates and assesses documented changes in financial circumstances that occur in a students family during the course of an academic year and exercises professional judgment in determining the students ability to pay. The Advisor assists in the development of processes including the creation/updating of office policy and procedures associated with programs in which they are involved.

Essential Functions

Provides professional advising services:

• The Advisor works with new and continuing students, families and members of the University of Denver community in a personalized way on all aspects of the billing process including fee assessment, financial aid disbursement, credit refunds and payment plans. The Advisor works with DU students to craft a financial plan to make the University of Denver affordable.
• Requires knowledge of financial aid topics including cost of attendance, federal and institutional need, types of aid offered, how to apply for outside scholarships, and how receiving outside resources may affect financial aid offered.
• Requires knowledge of registration requirements for receiving Federal, State and Institutional financial aid.
• Advisor is responsible for understanding variable tuition rates in order to explain fee assessment in detail.
• Must be able to explain payment options, including tuition payment plans, employer reimbursement, third party sponsorship and VA Chapter 33 financing options, billing, disbursement dates, late payment fees, the implications of withdrawal, stop-out, re-admit, reapplying for aid, including all timelines/deadlines.
• Routinely deals with problems and issues of a highly sensitive financial and personal nature, and therefore must exhibit independent judgment, tact and diplomacy, maintain strict confidentiality, and adhere to data sharing regulations including the Family Education Rights and Privacy Act of 1974.
• Must have knowledge of Title IV, Title IX, and Federal Perkins Loan Program regulations to ensure compliance with program requirements and to protect the Universitys eligibility for program participation.
• Acquires in depth knowledge of payment and loan options to appropriately settle tuition account balance. All Advisors are catalysts in supporting students through various channels, including in person, email, and on the phones. Advisors are expected to support the front desk overflow, including incoming document management.

Supporting financial responsibility

• The Advisor must have knowledge in understanding the Financial Responsibility Agreement, in doing so protecting the University from any liability and the student from incurring additional debt. The Advisor must be able to communicate in detail the students responsibility regarding their debt to the University including possible consequences for late payments or failing to pay in full.
• The Advisor must be able to advise all students on all payment options, including DUPay, DU Payment Plan, Employer Reimbursement and Third-Party billing. All advising is conducted in support of student retention.
• Prepare and maintain Third Party and Employer Reimbursement contracts, accounts and payments.
• The Advisor must be able to assist students with past due balances to prevent additional debt from incurring.
• The Advisor must have in depth knowledge of entire Collections process including placement, payments, recalls and paid in full accounts. This includes reentry process to the University. Advisor is required to conduct business in full compliance with the Fair Debt Collections Practice Act, the Telephone Consumer Protection Act and the Truth in Lending Act.
• The Advisor must actively keep up to date on federal regulations, policies and procedures regarding the Federal Perkins Loan repayment process.
• The Advisor will conduct exit counseling interviews for graduating students.
• The Advisor must insure all required federal paperwork is accurate and complete for each exiting student.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Windows, Excel and Word.
• Strong user skills in automated computer system environment.
• Strong customer service skills.
• Multiple task management an prioritization.
• Demonstrated accomplishment in process improvements.

Required Qualifications

• 1-2 years experience working in student financial services; 2 years may be substituted for financial or customer service-related experience
• High School diploma required
• Knowledge of student financial processes, guidelines, and procedures
• Demonstrated skills in conflict resolution, verbal and written communication, time management, coordination and event planning, and human relations
• The position requires proficiency with standard MS Office software applications

Preferred Qualifications

• Exceptional knowledge of collection process, Tuition, Third Party, and CRC Billing, and the ability to interpret and analyze student tuition accounts.
• Knowledge of professional judgment techniques is preferred.
• Ability to identify data integrity issues in and discrepancies within student financial software is preferred
• Proficiency in student financial software
• Bachelors Degree

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) October 9, 2026.

Salary Grade Number

The salary grade for the position is 5.

Hourly Range

The hourly range for the position is $20.00-$20.75.

Benefits

• The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Equal Employment Opportunity Statement

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.