Student Assistant - Telephone Interviewer

Theuniversityunion; Sacramento (CA); On-site; USD 26,000 - 29,000; Part time

Job summary

The Institute for Social Research (ISR) at Sacramento State is hiring twenty-five student assistants to conduct CATI surveys on-site in the CSUS Downtown Building. This part-time position involves training, data collection, and careful adherence to study instructions to ensure data quality.

Ideal candidates are Sac State students enrolled in a minimum course load, with strong interpersonal skills and reliability.

Qualifications

• Must be a Sac State student.
• Enrolled in at least six semester units (undergrad) or four semester units (graduate).
• Good interpersonal skills and professionalism; reliability.
• Ability to follow study protocol and to accurately record data.

Responsibilities

• Conduct surveys by telephone with participants.
• Read survey script and record responses accurately.
• Maintain data collection protocols and professionalism.
• Communicate clearly with study supervisor and participants.

Skills

Interpersonal skills

Reliability

Follow study protocol

Verbal communication

Data entry

Education

High school diploma

Tools

CATI software

Job description

• Location 6000 J ST,SACRAMENTO, CA, 95819,United States
• Base Pay $19.00 - $21.00 / Hour
• Job Category Part-time, On-campus , Institute for Social Research
• Employee Type Student Assistant
• Required Degree High school
• Manage Others No

Description

The Institute for Social Research (ISR) on the campus of Sacramento State is seeking to hire twenty-five (25) student assistants to work with our research team in the role of Telephone Interviewer. This position will assist in data collection by conducting surveys over the phone using Computer Assisted Telephone Interviewing (CATI) Software. The position requires that interviewers participate in the project-specific training and carefully follow study instructions to ensure the quality of data collected. Candidates are required to administer surveys with professionalism and consistency. All work will take place on-site at ISR's office location in the CSUS Downtown Building (304 S Street).

Requirements

Conditions of Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

UEI does not allow employees to hold more than one UEI Job at a time, or work in more than one college or center per pay period. UEI employees who are considering leaving their current UEI position for a different UEI position should inform their supervisor in writing and provide at least a week’s notice.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (i.e., degree, license, or official transcript), DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

• Must be a Sac State student.
• Enrolled in at least six-semester units (undergrad) or four-semester units (graduate) students.

Majors/Fields of Study

Any major

Work Schedule

Flexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. Final work schedule to be determined by supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 20 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring & summer).

Compensation

$19.00 - $21.00 per hour.

Minimum Qualifications

• Good interpersonal skills and professionalism; reliability.
• Ability to follow study protocol and to accurately record data into a computer.
• Ability to communicate verbally in a clear and polite manner over the telephone.
• Ability to work independently, and to coordinate with supervisor.
• Must be enrolled in a minimum of 6 semester units or 9 quarter units for Undergraduate Students, 4 semester units or 6 quarter units for Graduate Students.
• Must be willing to commit to a minimum of one, four-hour shift weekly during data collection.
• Must be available to work from office location at the Sac State Downtown Building (304 S St.).

Preferred Qualifications

• Bilingual in Spanish and English (ability to speak, read, and write).
• Experience with Computer Assisted Telephone Interview (CATI) software.
• Interest or experience in social sciences, health-related fields and/or research.

Duties and Responsibilities

• Conduct surveys with business owners, managers and employees by telephone.
• Communicate clearly and effectively with survey participants.
• Read survey script and accurately record responses into a computer.
• Consistently follow data collection protocols.
• Administer surveys with courtesy and professionalism.
• Maintain good communication with study supervisor.
• Follow all supervisor instructions and be receptive to feedback.
• Perform basic computer skills.
• Participate in project trainings.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in a office environment.

Summary

The Institute for Social Research (ISR) is an applied research institute within Sacramento State and has a long history of training Sac State students in applied social research methodology for government agencies, non-profits, and the academic community. Our student trainees have gone into masters and doctorate programs across the nation and obtained employment with local government agencies.

• Agency/Department SPA - Institute for Social Research (ISR)