Student Ambassador, PT

Southwestern Baptist Theological Seminary; Fort Worth (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A theological institution in Fort Worth is seeking a Student Ambassador for part-time support in the Office of Institutional Advancement. The role involves communicating with donors and alumni, assisting in fundraising efforts, and providing excellent customer service. Candidates should have a bachelor's degree (or in progress) and strong communication skills. This position offers flexibility in hours and the opportunity to work in a mission-driven environment conveying the values of the institution.

Qualifications

• Possession of a bachelor's degree (completed or in progress).
• English required; bilingual speaking abilities desired.
• Strong attention to detail and ability to coordinate multiple activities.

Responsibilities

• Serve as a representative of the Office of Institutional Advancement.
• Communicate with donors and prospective donors via phone, email, and text.
• Assist with on-campus events and conduct daily business operations.

Skills

Excellent verbal communication

Excellent written communication

Interpersonal skills

Attention to detail

Proficiency with Microsoft Office

Bilingual speaking abilities

Problem-solving skills

Education

Bachelor's degree (completed or in progress)

Tools

CRM systems

Microsoft Excel

Microsoft Word

Slate

Job description

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agree to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Job Title

Student Ambassador

Location

Ft. Worth, TX

Job Type

Part-Time, Hourly

Department

Advancement

Reports To

AVP for Advancement

Job Description

Job Summary

The Student Ambassador assists the Office of Institutional Advancement by providing frontline support and assistance to donors, alumni, prospective donors, and guests via phone, text, system management, and excellent constituent service.

Key Responsibilities

Overall

• Serve as a representative of Southwestern Seminary and Texas Baptist College within the Office of Institutional Advancement.
• Actively communicate with donors, alumni, prospective donors, and guests via phone, email, and text.
• Work to achieve institutional goals including fundraising, communication campaigns, and systems processes.
• Articulate the value propositions of SWBTS to donors, prospective donors, and guests – participating in gratitude processes such as thank‑you notes, call campaigns, and scholarship communications.
• Coordinate with the Digital Development Officer/Data Specialist and the Associate Vice President for Institutional Advancement to schedule weekly communication campaigns and campus visits designed to engage constituencies.
• Assist with on‑campus events, including Institutional Advancement Events and Campus Tours.
• Conduct daily business functions to ensure delivery of core value propositions to donors, alumni, prospective donors, and guests, including Call Campaigns, System Management, and Scholarship processes.

Communication Support

• Understand the giving, stewardship, and gratitude processes.
• Serve as the first line of contact for donors, prospective donors, alumni, and guests via inbound/outbound phone calls, emails, and texts.
• Make calls regarding expressions of gratitude and call campaigns to prospective donors, maintaining professionalism and proper phone etiquette.
• Provide excellent communication and customer service to all constituents.
• Serve prospective students with proper phone etiquette and a friendly, informative tone.
• Conduct daily business operations, including entering all interactions into the Slate database, checking the Institutional Advancement email inbox, and directing communication as needed.
• Answer constituent inquiries, execute call‑campaigns, process gifts and communications, and fulfill business processes.
• Communicate with Development Officers about meaningful interactions with prospective donors and constituents.

Essential Job Measurables

• Complete more than 10,000+ phone calls in a calendar year.
• Respond to inbound emails within 1 working business day.
• Answer Institutional Advancement phone within 1–2 rings.
• Deliver, manage, and respond to texts and emails proactively within 1 business day.
• Regularly meet with supervisor to discuss performance and set mutually beneficial goals.
• Perform additional tasks and responsibilities as assigned to support the team and institutional goals.

Specific Skills and Qualifications

• Possession of a bachelor’s degree (completed or in progress).
• English required; bilingual speaking abilities desired.
• Excellent verbal, written, and interpersonal skills.
• Strong people skills and ability to clearly communicate the mission, policies, and procedures of the Seminary/College.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and adaptability to new CRM systems.
• Strong attention to detail and ability to coordinate multiple activities simultaneously.
• Comfortable on the phone and with cold‑calling prospective donors.
• Detail‑oriented and able to accurately record data within the CRM (Slate).
• Excellent email and text communication skills.
• Preferred experience with sales, customer service, and CRM databases.
• Able to think critically, solve problems, and provide solutions to constituent inquiries.
• Understanding of theological and Christian higher education.
• Capability to serve constituents and families with high‐level customer service.
• Self‑starter with strong administrative ability.
• Strong interpersonal skills and collaborative team mindset.
• Proficiency in managing difficult or emotional situations and responding promptly to customer needs.
• Maintains confidentiality and demonstrates self‑control.
• Successful completion of background check, education verification, work verification, and credit check may be required.
• Ability to provide proof of U.S. work authorization and identity.
• Valid driver’s license; successful clearance of Motor Vehicle Report (Driving Record).
• Some positions require proof of car insurance.

Physical Requirements

• Employment is generally in an office setting requiring interaction with others and traversing campus.

EEO and Accommodation Statement

Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact Human Resources (HR) with any questions or requests for accommodation.

About Southwestern Baptist Theological Seminary

Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, began as part of Baylor University, became an independent institution in Waco, and later relocated to Fort Worth in 1910. Carroll’s unwavering commitment to orthodoxy, gospel‑centered education, and the Great Commission shaped the seminary’s mission. It trains God‑called men and women for ministry, offering an expansive academic program in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ’s church globally.