Student Administration Officer

Royal Holloway, University of London; United States; Hybride; USD 37 000 - 45 000; Plein temps

Avantages offerts par ce poste

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer

Cycle to Work

Season Ticket Loans

Eyesight testing assistance

Free parking

Résumé du poste

Royal Holloway, University of London is seeking a Student Administration Officer (Tuition Fee Billing and LLE Funding) to join the Directorate of Student Administration. You will support tuition fee billing processes, maintain CMS/LLE data, and act as a first point of contact for student and staff enquiries.

The role requires strong IT skills and the ability to manage multiple tasks in a busy university environment. The post is full-time and fixed-term for 18 months with hybrid working options.

Qualifications

• Excellent IT skills and ability to manage multiple tasks.
• Excellent attention to detail and commitment to higher education administration.
• Dedicated to providing outstanding support to students and staff in a busy environment.

Responsabilités

• Run the University Tuition Fee Billing processes.
• Maintain the SLC CMS database for Lifelong Learning Entitlement (LLE) preparations.
• Act as a point of contact for student and staff enquiries.

Connaissances

IT skills

Attention to detail

Communication skills

Multitasking

Outils

MS Office

Database management

Description du poste

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Fixed-Term (for 18 months).

Applications are invited for the post of Student Administration Officer (Tuition Fee Billing and LLE Funding).

The Directorate of Student Administration is responsible for delivering the core administrative functions to support the student lifecycle and is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience.

Reporting to the Student Administration Manager (Tuition Fee Billing and Funding) the Student Administration Officer (Tuition Fee Billing and LLE Funding) provides administrative support for the range of activities involved in supporting Tuition Fee Billing and Student Loan Company processes, including processes to support Lifelong Learning Entitlement (LLE).

This includes:

• Running the University Tuition Fee Billing processes
• Supporting the maintenance of the SLC Course Management Service (CMS) database, including preparations for the Lifelong Learning Entitlement (LLE)
• Acting as a point of contact for student and staff enquiries

The Tuition Fee Billing and LLE Funding Officer works closely with colleagues across the University to foster a relationship of knowledge, trust and understanding between service areas and work collaboratively to improve the services in support of all students and staff at the University.

This is an exciting time to join the Directorate as we undertake a major project to replace our Student Record System and transform our operating model for Student Study Services. This project is central to our commitment to delivering a modern, efficient, and student-focused experience.

Candidates for this post should have excellent IT skills, an ability to manage a number of tasks at the same time, excellent attention to details and can demonstrate enthusiasm and commitment to working in Higher Education Administration. Candidates should be dedicated to providing outstanding support to students and staff and have an ability to work in a busy and pressurised environment.

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.