Student Accounts Coordinator

Avila University; Kansas City (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

Avila University is seeking a Student Accounts Coordinator to help manage billing operations, respond to student and family inquiries, and ensure accurate account records on campus.

The role emphasizes collaboration, adherence to policies, and supporting a diverse student community with respectful service across phone, email, and in-person interactions.

Qualifications

• Administrative support experience in higher education preferred.
• Strong interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Knowledge of student financial aid and billing regulations preferred.
• Multilingual skills are highly preferred.

Responsibilities

• Manage Student Accounts Office shared email inbox.
• Generate reports on the current status of customer accounts as requested.
• Support the university's student accounts department with inquiries related to accounts.
• Develop and document procedures and policies in the student billing functions
• Supervise the payment plan process, including reviewing accounts and holds on delinquent payment plans on student accounts.
• Assist students over the phone, by email, and in-person with payment plan inquiries and enrollment.
• Assist with preparing internal training material for staff.
• Serve as the primary point of contact for students and families regarding financial matters.
• Respond to inquiries via phone, email, and in-person visits regarding student accounts, billing statements, payment, and holds.
• Perform other job-related duties as assigned.

Skills

Interpersonal communication

Customer service

Discretion with confidential info

Multilingual abilities

Education

Associates Degree or equivalent coursework

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Scheduling systems

Database systems

Job description

The Student Accounts Coordinator plays a vital role in the efficient operation of the Student Accounts Office within the university. This position primarily focuses on supporting student billing and providing exceptional customer service to students and their families. This role will focus on assisting students with inquiries and concerns regarding their financial obligations to the university.

Responsibilities:

• Manage Student Accounts Office shared email inbox.
• Generate reports on the current status of customer accounts as requested.
• Support the university's student accounts department with assisting students and their families with inquiries related to their accounts.
• Develop and document procedures and policies in the student billing functions
• Supervise the payment plan process, including reviewing and monitoring accounts and maintaining proper restriction holds on delinquent payment plans on student accounts.
• Assist and support students over the phone, by email, and in-person with issues related to collection inquiries and payment plan inquiries, including payment plan enrollment and cancellation.
• Assist with preparing internal training material for staff.
• Serve as the primary point of contact for students and families regarding financial matters.
• Respond to inquiries via phone, email, and in-person visits regarding student accounts, billing statements, payment, and financial holds.
• Perform other job-related duties as assigned.

Qualifications:

• Associates Degree or equivalent coursework, Bachelor’s Degree preferred
• Proven experience providing administrative support, preferably in higher education.
• Strong interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft Office Suite and scheduling, records, and database systems
• Knowledge of federal and state regulations related to student financial aid and billing preferred.
• Ability to work independently and as part of a team in a fast-paced environment.
• Multilingual skills highly preferred.
• Contributions to a climate that supports a diverse student body, serves first-generation college students, multilingual learners, and contributions to equity and social justice through their work.

Successful candidates should be committed to contributing to a climate that supports a diverse student body, serves first-generation college students, multilingual learners, and contributions to equity and social justice through their work.

The Community:

Kansas City, a two-state metropolitan area with a population of nearly two million, offers a wide variety of cultural, educational and social life opportunities. Avila University, a Catholic university founded and inspired by the Sisters of St. Joseph of Carondelet, provides undergraduate and graduate education in the liberal arts and professional studies, preparing lifelong learners who make meaningful contributions to the global community.

Additional Employment Information:

Avila University is committed to equal employment opportunity and does not discriminate on the basis of, sex, race, religion, age, color, sexual orientation, disability, national or ethnic origin, marital status, veteran's status, genetic information or any other characteristic protected by law.

You must be at least 18 years of age to be employed by Avila University.

All new employees will be required to complete an "Employment Eligibility Verification (Form I-9)" and produce requested documentation after employment.

In compliance with the Higher Education Amendments of 1998, the university's annual security and crime statistics report is available at https://www.avila.edu/campus-resources/campus-safety.  A copy of this report is available upon request from the Campus Safety Office in the Whitfield building any weekday between 8am and 5pm.

Avila University requires the successful completion of a background check as a condition of employment.