Student Accounts Coordinator

Colorado Community College System (CCCS); Denver (CO); On-site; USD 60,000 - 66,000; Full time

Job summary

Community College of Denver is seeking a Student Accounts Coordinator to manage complex student financial accounts, reconcile batch payments, and lead FERPA compliance initiatives. The role requires advanced Excel skills and strong problem-solving to ensure accurate, timely processing.

The position oversees cash handling, payment processing, and training of student workers, with a focus on customer-friendly service and compliance with federal and state regulations.

Qualifications

• Associate degree required in accounting, finance, business administration, or related field.
• Three+ years of experience in high-volume customer relations, student accounts, or a similar environment.
• Bilingual Spanish/English is preferred to support diverse student communities.

Responsibilities

• Serve as primary resolution point for complex student account inquiries and perform cashiering per policy.
• Analyze student account histories, explain policies, and guide refunds, collections, and payment plans.

Skills

Advanced Data Proficiency

Systemic Problem-Solving

Compliance Leadership

Mentorship

Communication Skills

Bilingual Proficiency

Education

Associate degree

Bachelor's degree preferred

Tools

Excel

Banner

Job description

Title: Student Accounts Coordinator

Position Type: Professional Tech Full time

College: Community College of Denver

Division: CCD Business Services

Department: CCD Cashier's Office

Campus: Auraria Campus

Location: Denver

Salary Range: $60,000.00 - $66,000.00

Who We Are

The Community College of Denver (CCD) seeks candidates who demonstrate a strong commitment to fostering an inclusive learning and work environment and who can effectively work with students, families, faculty, instructors, and staff from diverse backgrounds. As a Hispanic-Serving Institution, CCD is dedicated to expanding access and opportunity for nontraditional students, supporting workforce development, and strengthening community partnerships that promote educational attainment and career success. Serving a diverse student population, CCD values individuals who contribute to its mission of advancing social, civic, and economic vitality.

Job Summary

The Student Accounts Coordinator functions as a subject matter expert in student financial account management, providing advanced analysis and resolution for complex student accounts. This role acts as a primary advocate and high-level problem-solver for students, addressing complex inquiries regarding tuition, fees, payment options, collections, and the refunding process. Beyond student support, this position manages the technical reconciliation of batch payments and serves as a lead for FERPA compliance, process improvement, and student worker training. The coordinator independently troubleshoots systemic issues between the college’s information systems and third-party partners to ensure accurate, timely, and compliant operations.

Duties & Responsibilities

Student Financial Counseling, Problem Resolution & Cashiering

Serve as the primary point of resolution for complex student account inquiries while performing cashiering functions in accordance with institutional policies. Proactively analyze student account histories to troubleshoot issues, explain institutional policies, and provide empathetic guidance regarding refunding processes, collections, payment options, and financial aid impacts. Process tuition and fee payments, issue receipts, balance daily cash drawers, reconcile transactions, prepare deposits, and ensure the accurate handling of cash, checks, credit card, and electronic payments. Educate students on their financial responsibilities, assist with payment plans, maintain confidentiality of financial records, and guide students toward resolution, ensuring they understand their account status while delivering accurate, efficient, and customer-focused service.

Analytical Reconciliation & Partner Management

Manage the intake, reconciliation, and analysis of complex financial transactions, including online student payments, batch files from the college's payment plan provider, bookstore accounts, and third-party refunding partners. Utilize advanced Excel functions (including pivot tables, formulas, and macros) to identify, troubleshoot, and resolve discrepancies between internal student records and partner data, ensuring financial accuracy, compliance, and minimal disruption to the student experience. Assist with the reconciliation of bookstore and third-party accounts to maintain accurate balances and timely issue resolution.

Compliance, Process Improvement & Leadership

Serve as a subject matter expert responsible for maintaining audit-ready documentation and ensuring strict adherence to institutional, state, and federal fiscal regulations. Review student accounts to help identify and escape potentially fraudulent activity. Proactively identify and implement operational process improvements to increase departmental efficiency. Assist the Associate Bursar in training and mentoring student workers on window procedures and service excellence.

Other Duties as Assigned

Competencies/KSAs

Advanced Data & Analytical Proficiency

High-level mastery of Excel (e.g., pivot tables, VLOOKUPs) for complex financial reconciliation and reporting.

Systemic Problem-Solving & Tuition Analysis

Demonstrated ability to independently investigate and resolve complex technical issues between the college’s information system (e.g., Banner) and third-party partner portals. This includes the expertise to analyze detailed student account ledgers, identify the source of specific charges, and provide clear, accurate explanations of tuition and fee assessments to students.

Compliance & Audit Leadership

Deep understanding of fiscal regulatory requirements and an ability to maintain rigorous documentation standards for audit readiness.

Leadership & Mentorship

Proven ability to train, mentor, and provide technical guidance to student employees.

Complex Communication

Expert ability to translate complex financial information into clear, actionable advice for students and stakeholders, especially regarding account holds or balances.

Bilingual Proficiency (Preferred)

Fluency in Spanish and English is highly preferred to better serve our diverse student community and provide inclusive financial support.

Minimum Qualifications

Education

Associate degree in Accounting, Finance, Business Administration, or related field required. Bachelor's degree preferred.

Experience

Three or more years of experience in high-volume customer relations, student accounts, or a similar environment.

Preferred Qualifications

Experience

Demonstrated experience handling collections, complex reconciliations, and regulatory compliance is strongly preferred.

Selection Process

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under \