Student Accounts Associate, Student Waivers

Montclair State University; Montclair (NJ); On-site; USD 62,000 - 89,000; Full time

Job summary

Join a dynamic team at a forward-thinking university as a Student Accounts Associate. This role involves developing engaging communications for students regarding their financial accounts and ensuring compliance with federal regulations. You'll play a vital role in processing refunds, managing billing, and collaborating with various departments to enhance student satisfaction. Ideal candidates will possess strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. This position offers a unique opportunity to contribute to the educational experience of students while working within a supportive and diverse community.

Qualifications

• 2+ years of experience in student accounts or higher education administration.
• Established experience in Banner systems and excellent communication skills.

Responsibilities

• Manage student accounts, ensuring accurate processing of refunds and billing.
• Communicate effectively with students and staff regarding financial obligations.

Skills

Excellent communication

Problem analysis

Organizational abilities

Stress tolerance

Attention to detail

Education

Bachelor’s degree from accredited college or university

Tools

Banner student accounts receivable

TouchNet

Workday

Cognos

Job description

Job Description

SUMMARY :

Reporting to the Associate Director of Student Accounts, the Student Accounts Associate works in the development and implementation of newsletters, presentations and information engagements that interact directly with students as it relates to credit balances and exemptions.

The Student Accounts Associate is responsible for responding to emails and reviewing all inquiries for refunds. This position also assists students to understand their financial obligations by developing and participating in a range of functions and interacting with other offices, state, federal and non-profit agencies to ensure the highest level of student satisfaction regarding any questions or concerns regarding their accounts.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Ensures proper accountability of all exemptions/waivers applied to student and employee accounts; creates an accountability sheet sent to several offices for reconciliation of all accounts associated with the various waivers applied.
• Works with the Grant administrator to ensure all amounts are applied and properly acknowledged by the departments that manage the individual funds.
• Processes a Cognos refund report, sends findings to Financial Aid staff to review potential refunds prior to running the actual statement.
• Processes student refunds; utilize available reports for analysis of student accounts for accuracy of refunds; works with Financial Aid to ensure that the loans are refunded to the appropriate party (i.e. students or parents) according to Federal regulations.
• Works closely with Accounts Payable to ensure refunds are accurately and effectively processed guaranteeing ACH files are sent to the bank and paper checks are printed.
• Maintains accurate processing of semester billing; processing loan checks, evaluating all reports for accuracy of amounts, stops and reissue refund checks when necessary.
• Administers all Title IV refunds using the approved government web site; sends outcomes to Financial Aid to properly adjust each individual student account.
• Maintains accurate students records as mandated by Federal regulations for a possible audit as it relates to certifying the precise processing of semester invoices; this includes but not limited to Registrar, Financial Aid, Advising and Admissions.
• Assists in auditing bills to guarantee accuracy in calculations when beginning new terms; monitors billing holds on students’ accounts and collaborating with participating offices on retention efforts.
• Authenticates new rate tables showing approved Board of Trustees cost for each new academic year.
• Provides instructions for the completion of forms; reviews documents for completeness and accuracy; provides information on documentation required to complete transactions.
• Understands the pre-collection activity; ability to explain communication sent to students.
• Composes correspondence which may be reviewed by a supervisory official in accordance with established procedures of departmental correspondence.
• Communicates effectively, courteously and accurately with external and internal customers, in person and on the phone while maintaining confidentiality of student/parent financial and personal information; maintains logs in accordance with departmental procedures.
• Analyzes and applies relevant laws, regulations, and procedures, including the handling of confidential matters with discretion and aligned with FERA; good judgment, demonstrated analytical and quantitative skills.
• Assists in ensuring compliance and consistency with all Federal, State, and University regulations related to student account issues; consult with department staff to provide procedural and interpretation support.
• Responsible for attending special functions where office representation is required. This may include late night(s) and/or weekend hours.
• Works overtime as required to fulfill job duties during peak periods.
• Performs other duties as assigned.
• Management retains the right to add or change job duties at any time.

QUALIFICATIONS :

REQUIRED :

• Bachelor’s degree from accredited college or university.
• Minimum of two years of experience in the Office of Student Accounts or related professional higher education in different aspects of administration, customer service and business practices.
• Established experience in Banner student accounts receivable.
• Excellent communication, strong listening, problem analysis and solving skills; in order to effectively interact with staff, students, parents, and other related parties.
• Organizational abilities with an attention to detail; adaptability to work alone or within a team; has stress tolerance and resilience when responding to challenging customers; ability to work in a fast-paced environment.
• Ability to communicate financial information in a professional and courteous manner
• Knowledge of department and University rules, performing basic professional functions using established policies, procedures, regulations, precedents, and guidelines.

PREFERRED:

• Previous professional experience working with students at a higher education institution.
• Computer/software knowledge of TouchNet and Workday as it relates to higher education systems.
• Excellent communication, strong listening, problem analysis and solving skills; in order to effectively interact with staff, students, and parents.
• Strong organizational skills using spreadsheets, the ability to creatively problem solve, to multi-task and prioritize projects.
• Strong working knowledge of basic accounting principles and techniques.

*NOTE: This is a Civil Service position. As required by the State of New Jersey, in order to be certified to the position and attain permanent status in title, candidates are required to successfully serve a 4-Month Working Test Period.

SALARY RANGE: P21: $62,164.36 - $88,099.21 *NOTE: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula. Salaries for external candidates are determined up to step four, $70,779.31.

NJ SAME Applicants

This position is a non-competitive, unclassified posting and complies with the NJ SAME Program. If you are applying under the New Jersey "SAME" program, your supporting documents (Schedule A or B letter), resume (CV), as well as the names and contact information for three professional references should also be sent to: [e-mail] and [e-mail]

For more information on the SAME program visit their website at: https://nj.gov/csc/same/overview/index.shtml, email: [e-mail], or call CSC at: 833-691-0404.

In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (other than faculty who are exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants who have a concern with meeting this requirement should discuss with Human Resources if the position for which they have applied is eligible for an exemption from this requirement.

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Department

Student Accounts/Manager

Position Type

Support

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent @montclair.edu.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/