Student Account Specialist

Commonwealth of VA Careers; Richmond (VA); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Virginia Commonwealth University is seeking a Student Account Specialist in the Office of Strategic Enrollment Management, within the Department of Student Accounting. You will provide customer service by phone, email, and in person to students, parents, and third-party representatives, focusing on tuition, fees, and billing explanations.

Responsibilities include processing tuition waivers, reviewing refunds, and audits; supporting on-campus operations with potential remote flexibility; and

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Working knowledge of accounting, bookkeeping, or financial services.
• Strong attention to detail and data accuracy.
• Proficient in Microsoft Office; Word & Excel.
• Familiarity with Windows operating systems.
• Excellent written and verbal communication.
• Respect and civility with a diverse campus community.

Responsibilities

• Provide effective counsel and guidance on student accounts via phone, email, and in person.
• Process tuition waivers, receipts/statements/audits and review refunds.
• Support administration tasks and policies; review reports and attend related proceedings if needed.

Skills

Customer service

Attention to detail

Microsoft Office

Windows familiarity

Verbal communication

Written communication

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Banner administrative system

Job description

Unit:

Office of Strategic Enrollment Management

Department:

Student Accounting

Department Summary:

Serving in an integral role to student success at VCU, the Student Account Specialist provides exceptional and timely customer service by phone, email, and in person to students, parents, third-party representatives, and others concerning the assessment, billing, and explanation of student accounts. The position processes tuition waivers and reviews and audits student account activity to ensure precise billing and collection of student account charges (tuition, fees, room, and board). This position provides individual and prompt service combined with accurate and timely billing ultimately contributing to the recruitment, success, and retention of students at VCU.

Core Responsibilities:

• Student Account Support (50%): Provide effective counsel and guidance on student accounts by responding professionally and accurately to inquiries.
• Account Adjustments and Review (30%): Process tuition waivers, provide receipts/statements/audits and review refund requests.
• Other Administration (20%): Perform a range of administration tasks to support Student Accounting procedures and policies such as report review and attend court proceedings.

Other Position Details:

Position work is performed primarily on campus, in-person, but has the potential flexibility for remote work. Typical work week is Mon - Fri 8 AM - 5 PM.

Qualifications:

Minimum Hiring Standards:

• High school degree or equivalent.
• Customer service experience.
• Working knowledge of accounting, bookkeeping, or other financial services.
• Strong attention to detail.
• Experience with Microsoft Office Suite (Word & Excel)
• Familiarity with computers in a Windows environment.
• Excellent written and verbal communication.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications:

• Bachelor’s Degree
• Customer service experience in a high volume, fast-paced environment.
• Customer service experience in a financial (banking or retail) setting.
• Banner administrative experience
• Experience working in University setting
• Familiarity with VCU

Salary Range:

Up to $40, 000

Benefits:

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status:

Non-Exempt

Hours per Week:

40

Restricted Position:

No

ORP Eligible:

No

Flexible Work Arrangement:

Hybrid

University Job Title:

18111N - Financial Technician 1

Posting Closes:

September 28th at 11:55PM