Student Account Representative

Arizona State University; Tempe (AZ); On-site; USD 23,000 - 33,000; Full time

Job summary

Arizona State University seeks a Student Finance Assistant to support student financial operations. The role engages in routine daily tasks, customer service, and account processing within the Student Business Services unit.

Strong attention to detail and accurate data handling are essential. The position requires a High School Diploma with several years of related experience, proficiency in Microsoft Office and PeopleSoft, and eligibility to work in the United States.

Qualifications

• High School Diploma and three years experience or equivalent.
• Eligible to work in the United States; no visa sponsorship provided by ASU.
• Experience in Financial Accounting or Accounts Receivable environment.
• Experience with reconciling accounts.
• Proficient in Microsoft Office; familiarity with PeopleSoft or similar systems.

Responsibilities

• Provide extensive customer service for student account functions in person, email, and phone.
• Investigate account activity and resolve issues or escalate to the appropriate department.
• Process transactions such as waivers, charges, and credits to student accounts.
• Prepare reconciliations and reports using PeopleSoft, My ASU and Microsoft Office.
• Assist with tuition, billing and collection related matters and respond to inquiries.

Skills

Customer service

Attention to detail

Communication skills

Research account activity

Education

High School Diploma

Tools

PeopleSoft

Microsoft Office

My ASU

Job description

Job Profile

Student Finance Assistant 3 Non-Exempt

Job Family

Student Finance

Time Type

Full time

Minimum Qualifications

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Assists in the maintenance of student financial operations through routine to intermediate daily operations support.

Job Description

Pay Rate: $20.41 per hour

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of financial accounting related customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate financial accounting assistance to students regarding their ASU account status. Additional job duties as assigned.

Applicant must be eligible to work in the United States; ASU Student Business Services will not be a sponsor for this position.

Essential Duties

• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, My ASU, and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters
• Develop and create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customers.
• Update departmental procedures relating to assigned accounting functions.

Desired Qualifications

• Experience working within Financial Accounting
• Experience in working in a high-volume customer service environment.
• Experience in Accounts Receivable environment.
• Experience in reconciling accounts involving debit and credit accounting processing.
• Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience working in Peoplesoft or similar accounting-based programs.
• Experience in preparing reports.
• Evidence of effective communication skills, both written and verbal.
• Experience in using attention to detail skills.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Department Statement

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.