Student Account Representative

ATS Institute of Technology, Nursing School; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

ATS Institute of Technology is seeking a dedicated Student Account Representative to support students with their financial matters within a busy academic environment. Key responsibilities include managing student accounts, providing top-tier customer service, and collaborating with departments to uphold financial policies. Candidates should possess an Associate's Degree in a relevant field, have experience in student accounts, and demonstrate strong communication and organizational skills, ensuring students remain financially confident during their nursing education.

Benefits

Health, Dental, and Vision Plans

Paid Time Off (PTO)

Paid Major Federal Holidays

Tuition Reimbursement & Professional Development

401(k) Plan with Employer Match

Qualifications

• Experience in student accounts, accounts payable, accounts receivable, collections, or related positions preferred.
• Detail-oriented individual with excellent organizational abilities.
• Able to handle confidential information responsibly.

Responsibilities

• Support the collection of past-due student accounts by initiating follow-ups.
• Manage and maintain student accounts, including monitoring account statuses.
• Provide exceptional customer service by addressing student inquiries regarding billing.

Skills

Communication skills

Organizational abilities

Problem-solving

Interpersonal skills

Education

Associate’s Degree in Business, Accounting, or related field

Tools

Accounting software

CRM systems

Job description

Join our dedicated team at ATS Institute of Technology, where we are passionate about shaping the future of healthcare through excellence in nursing education! Student Account Representative, you will play a critical role in helping students navigate their educational journeys by managing their billing inquiries and supporting them in financial matters. With over two decades of empowering students to achieve their goals, we are seeking a highly organized, mission-driven individual who thrives in fast-paced environments, values professionalism, and is committed to making a meaningful impact.

What You’ll Do:

As a Student Account Representative, you will serve as a key point of contact for students regarding their tuition and financial account matters. This role is ideal for a detail-oriented, compassionate, and collaborative professional who thrives in a fast-paced academic environment and enjoys helping students stay on track financially.

Key Responsibilities:

• Support the collection of past-due student accounts by initiating follow-ups, sending payment reminders, and maintaining detailed documentation of outreach efforts to assist students in resolving outstanding balances in a timely and professional manner.
• Manage and maintain student accounts, including monitoring account statuses, processing payments, and creating payment plans.
• Provide exceptional customer service by addressing student inquiries regarding billing and financial obligations.
• Collaborate with various departments to ensure compliance with financial policies and to facilitate student withdrawals or terminations.
• Utilize CRM systems to track and report on student accounts, ensuring accurate record-keeping.
• Stay up-to-date with institutional policies and federal regulations impacting student accounts.

Why You Should Join Us:

At ATS Institute of Technology, you won’t just be managing numbers, you’ll be making a real difference in students’ lives. As a Student Account Representative, your work will directly support our students’ ability to stay enrolled, focused, and financially confident as they pursue their nursing education. You’ll join a collaborative, student-centered team that values clarity, communication, and compassion. In this role, your attention to detail and commitment to service will help reduce financial stress for our students, enabling them to focus on their goal of becoming healthcare professionals. If you're looking for meaningful work where every account you manage contributes to someone’s future success, ATS is the place for you.

Education:

• Associate’s Degree in Business, Accounting, or related field required.

Experience:

• 2+ years of experience in student accounts, accounts payable, accounts receivable, collections, or related positions preferred.

Skills:

• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Able to handle confidential information responsibly.
• Proficient in using accounting software and CRM systems.
• Strong problem-solving and negotiation skills.

At ATS Institute of Technology, we value our team members and their well-being. We offer a comprehensive benefits package designed to support your professional and personal growth. Our benefits include:

• Health, Dental, and Vision Plans
• Paid Time Off (PTO)
• Paid Major Federal Holidays
• Tuition Reimbursement & Professional Development
• 401(k) Plan with Employer Match