Student Academic Planner

Concordia University Texas; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Concordia University Texas seeks a Student Academic Planner to provide direct student support on registration and scheduling, ensuring degree progression tailored to each student’s needs. The role requires strong interpersonal and problem-solving skills and serves as a trusted academic resource on campus.

Based at CTX's main Austin campus, the planner will advise, communicate, and collaborate across offices to support student success and faith-based mission alignment throughout the academic

Qualifications

• Bachelor’s degree required.
• 2–3 years’ experience providing administrative or operational support.
• At least 1 year experience in a Customer Service environment.

Responsibilities

• Advise students on registration, scheduling, and degree plans.
• Respond to student inquiries via email and phone; liaise with university offices.
• Meet with faculty advisors to relay program updates and policies.
• Maintain degree plans in DegreeWorks and process registration forms.

Skills

Organizational skills

Communication skills

Problem solving

Teamwork

Cross-training

CRM software

Education

Bachelor’s degree

Tools

Banner

CRM software

Job description

The Student Academic Planner is a specialist position providing direct student support for CTX students. This position advises students during class registration and scheduling to ensure degree progression suited for each student's unique needs. You will have strong interpersonal, problem solving, and communication skills that foster strong responsive relationships with your students as a trusted resource and academic representative of the University. This position will be based in person at our main Austin campus.

JOB DUTIES & ESSENTIAL POSITION FUNCTIONS

• Advising & Enrollment: advise students on registration of courses, schedules and plans of study, location of classes, and other general questions in regard to degree progression and academics; provide resources and initial direction for career planning and serve as a liaison to career coaches; provide assistance to the Admissions staff as requested, including advising and enrolling new students admitted to the University
• Communication & Development: communicate and respond to all questions from students through email and telephone correspondence, being a liaison with other University offices as required to respond to requests; regularly communicate with students to ensure they are aware of important dates, events and information about the University, including regularly conveying messaging about the Mission and Christian/faith topics
• Academic & Student Success: maintain partnerships and relationships with respective faculty academic advisors; facilitate regular meetings with faculty academic advisors to communicate updates in majors and programs to help ensure that communication to students from Student Academic Planners and Faculty Academic Advisors is timely, congruent and cohesive
• CRM & Data Management: manage and maintain degree plans in DegreeWorks for all undergraduate students; provide and process completed registration forms, including add/drops and course registration, updated student record information such as contact information and address(es), etc.
• Other duties and functions as needed

REQUIRED KNOWLEDGE, ABILITIES & PRINCIPLES

• Bachelor’s degree, 2 - 3 years’ experience providing administrative or operational support and a minimum of 1 year experience in Customer Service environment required
• Strong organizational and planning skills, detail oriented with an ability to multi-talk, set priorities, meet deadlines, monitor projects and track results
• Strong work ethic with an ability to work independently and collaboratively as part of a team
• Strong critical thinking and problem-solving skills with an ability to efficiently define issues, collect data, establish facts and draw valid conclusions
• Excellent communication skills both written and spoken with the ability to interact across all levels of the university
• Willingness to be cross trained in services relevant to the Financial Aid and Registrar’s offices to help create a positive student experience
• Ability to articulate and model Concordia University Texas’ mission, vision, and values
• Commitment to encouraging and supporting diversity, inclusion, and equity as a key component of becoming the premier university where the adventure of faith, learning, and life‑changing experiences leads to meaningful work
• All CTX positions require mission-driven individuals who have a heart for the Gospel and are committed to the Concordia Distinctive, our faith‑based mission of empowering students from all backgrounds to lead lives of critical thought, compassionate action, and courageous leadership.

PREFERRED KNOWLEDGE & ABILITIES

• Experience in higher education setting with customer service and advising skills
• Experience with Banner or similar SIS and CRM software preferred
• Understanding of Title IV, FERPA and other applicable regulatory items

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to occasionally lift, pull, or push up to 30lbs
• Ability to move across and access various areas of Concordia University Campus
• Occasional travel both locally and statewide to locations where students are attending class

COMMITMENT TO THE CONCORDIA UNIVERSITY TEXAS MISSION

Concordia University Texas (CTX) is an Equal Employment Opportunity employer. CTX seeks candidates who demonstrate both professional excellence and strong personal faith in Christ, while strengthening our campus culture of diversity, equity, and inclusion. To the extent allowed by law, we reserve the right to give preference in employment based upon religion. As an institution rooted in the Lutheran tradition and aligned with the Lutheran Church-Missouri Synod, CTX does not discriminate on the basis of gender, race, color, age, national origin, disability, genetic information, military or veteran status, or any other basis protected by law.

The preceding job description outlines the general nature and key duties of this role. It may not list every duty, responsibility, or qualification needed. Please ensure you meet all necessary qualifications and can perform all job functions, with or without reasonable accommodations.