Stryker Field Service Representative Academy

General Dynamics Land Systems US; Tillicum (WA); On-site; USD 48,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Tuition reimbursement

Vacation and holidays

Job summary

General Dynamics Land Systems invites applicants to join the Stryker Field Service Representative Academy in Tillicum, WA. The 400‑hour program develops maintenance experts for Stryker vehicles with opportunities for domestic and international assignments.

Graduates transition to FSR roles; position requires travel, strong customer service, and ability to obtain CAC. Competitive benefits and a potential annual bonus accompany the role.

Qualifications

• Pass multiple technical exams with score 80% or higher.
• High School/GED required; Associate degree or technical certification preferred.
• 6–9 years of related work experience; Stryker vehicle experience preferred.
• Strong customer service skills under stressful conditions.
• Military or field service background advantageous; willingness to relocate or TDY.
• Ability to read and interpret troubleshooting procedures and diagrams.
• Excellent written and verbal communication; proficient in MS Office.
• Must obtain and maintain CAC access and be a US citizen.

Responsibilities

• Serve as GDLS representative for Stryker brigades and units worldwide.
• Travel CONUS or OCONUS to support customers as needed.
• Maintain configuration management for Stryker variants.
• Provide hands‑on and sustainment training to GDLS mechanics and US Army personnel.
• Oversee PMCS and troubleshoot automotive systems and components.
• Complete admin forms and reports related to duties.
• Maintain property accountability and assist with welding procedures guidance.
• Fulfill site Field Representative duties including safety and environmental tasks.

Skills

Technical exam prep

High School Diploma

Associate degree

Military experience

Customer service

Microsoft Office

CAC access

US Citizenship

Security clearance readiness

Education

High School / GED

Associate degree or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

PowerPoint

Job description

Stryker Field Service Representative Academy

Location: Tillicum, WA, United States
Date Posted: Aug 14, 2026
Category: Skilled Trades/Mechanics/Technicians
Requisition ID: 14987
Career Level: Mid-Career
Remote Work Options: On-Site
Clearance Type: Ability to obtain security clearance

General Dynamics Land Systems’ Stryker sustainment organization currently has 6 openings in its upcoming Stryker Field Service Representative (FSR) accreditation course at Joint Base Lewis McChord (JBLM), WA location. The FSR Academy produces the industry’s leading maintenance technical experts for the Stryker Family of Vehicles. Graduates of this 400 hour period of instruction are mechanical experts able to provide advanced troubleshooting and repair techniques to all Stryker variants. FSRs provide direct support to the Warfighters and experience a wide array of unique and challenging positions in both domestic and international settings.

*Tentative start date is set for October 2026

Graduates of this academy must be prepared to relocate or fill short term TDY assignments as directed in support of the customer, both CONUS and OCONUS. Current requirements include JBLM, WA ,Ft. Hood, Texas, South Korea, Fort Bragg, NC, Germany, Poland, and rotational duty in Kuwait (6- or 12-month tours), and or travel where required to support our customer requirements. FSRs will support Flat Bottom Hull, Double-V Hull, DVHA1, NBCRV and SGT STOUT units.

• Pass multiple technical exam’s – a time restricted technical competency assessment with a score of 80% or higher.
• Completion of High School / GED required, Associate degree preferred or equivalent technical certification.
• Six (6) to nine (9) years of related work experience. (Equivalent military service acceptable) Stryker vehicle experience preferred.
• Strong understanding and ability to provide a high-level of customer service under potentially stressful situations and environments.
• Documented commercial training and/or experience preferred. Military school trained wheel vehicle mechanic (such as US Army MOSs 63B, 63S, 63W or 63B MCM or USMC MOSs 2147, 3521, 3522, 3524) acceptable. Field experience preferred.
• Read and interpret troubleshooting and diagnostic procedures and flow diagrams for systems, subsystems and components required.
• Excellent written and verbal communication skills required. Must be able to use Microsoft office. Mus be able to use Outlook, Excel, Word, and PowerPoint.
• Must be able to obtain and maintain successful NACI background for CAC (Common Access Card); must be able to gain and maintain access to all military installations in which the work is performed.
• Must be a US Citizen.
• Depending on final assignment status possible secret clearance will be required.

Upon graduation from the FSR Academy, you will be assigned to an open FSR position.

FSR Position Responsibilities:

• Serve as the General Dynamics Land System representative assigned to Stryker Brigades and other Stryker-equipped units world-wide.
• Travel CONUS or OCONUS to support the customer when required.
• Monitor and maintain configuration management for Stryker variant of vehicles.
• Conduct hands on training or sustainment training program for General Dynamics Land Systems mechanics and United States Army Mechanics, Operators or Leaders.
• Oversee and assist with preventive maintenance checks and services (PMCS) on all Stryker variants to include sub-components and LRUs pertaining to the Stryker Platform.
• Oversee and troubleshoot and correct malfunctions in automotive systems such as the Full Up PowerPack (engine, transmission, cooling), fuel, exhaust, driveline, suspension and weapon systems using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
• Complete maintenance and administrative forms and other paperwork (reports) related to performance of duties.
• Provide property accountability for all assigned property.
• Provide assistance and mentorship to welding procedures based on company guidelines.
• Perform duties as site Field Representative; Environmental, Hazmat, Safety, Fire prevention and administrative functions.
• Complete status and progress reports as required.
• Ability to gain and maintain an active Secret Clearance

Physical requirements:

• Meet and maintain Anthropometric Size Restrictions (ASR) requirements – Measurements used to ensure ingress/egress compatibility for entrants requiring access to military vehicle interiors.
• Must pass and maintain company deployment requirements dependent on assignment.
• Work in improved and unimproved maintenance facilities, as well as other field environment and work duty locations as required.
• Ability to work in confined space within vehicle interior as required.
• Potential for exposure to temperature extremes in performance of duties.
• Dexterity in fingers of both hands.
• Ability to carry up to 50 pounds (tool box or parts) up to 50 feet.

Compensation and Benefits:

Position Hourly Rate: Local Pierce County SCA Prevailing Wage is $38.19 per hour. While going through the FSR Academy applicants will receive the SCA prevailing wage. Once graduation from the Academy is achieved applicant will transition into a Field Service Representative role with a different compensation structure. .

Position Incentive: Hired applicant may be eligible to receive an annual bonus.

Benefits Offered: Employees and their eligible dependents are offered medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement. Employees may be eligible for the SCA Health & Welfare Benefit hourly rate, which will vary, based on the employee’s choice of benefit elections. The SCA Health & Welfare Benefit hourly rate ranges from $0.00 to $5.09.

Employees are also eligible to receive 6.667 hours of vacation per month, 56 hours of sick time per year and 11 paid holidays throughout the calendar year.

Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at www.gd.com.General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems’ equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform.General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

As an Equal Opportunity Employer, General Dynamics Land Systems"GDLS" provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws.GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans..If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to [emailprotected] for assistance and let us know the nature of your request and your contact information.