Street Outreach Program Manager

Artists ReEnvisioning Tomorrow Inc; Peoria (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Artists ReEnvisioning Tomorrow, Inc. (ART INC) seeks a Street Outreach Program Manager to lead the RPSA Violence Prevention Services team.

The role oversees outreach operations, guides a team of outreach workers, and ensures effective community service delivery with a focus on safety and trust. The ideal candidate brings leadership experience in social services, strong communication, and trauma-informed approaches, plus willingness to work nights and weekends and travel between sites to support

Qualifications

• Proven leadership or management experience in social services or outreach.
• Strong communication and conflict resolution skills.
• Knowledge of local community resources and trauma-informed practices.
• Ability to build trusting relationships with diverse populations and stakeholders.
• Ability to maintain confidentiality and manage multiple priorities.

Responsibilities

• Lead, manage, and support the street outreach team with training and supervision.
• Oversee daily operations and engagement of high-risk individuals in the community.
• Coordinate 24/7 response to critical incidents and provide timely interventions.
• Develop strategies for conflict mediation and community safety.
• Ensure documentation of all outreach, incidents and services in the Casebook system.

Skills

Leadership

Street Outreach

Communication

Trauma-Informed Care

Community Resources

Documentation

Conflict Resolution

Peoria Outreach Experience

Job description

About Artists ReEnvisioning Tomorrow, Inc.

Artists ReEnvisioning Tomorrow, Inc. (ART INC) is dedicated to fostering safer communities through targeted intervention and support. Our work is centered on the S.O.L.V.E (Support, Outreach, Listen, Value, Empower) program, a community-focused initiative addressing the root causes of violence. We are committed to empowering individuals at the highest risk by providing comprehensive services, including street outreach, case management, and victim advocacy.

Position Overview

We are seeking a dedicated and experienced Street Outreach Program Manager to lead our RPSA Violence Prevention Services team. This role is crucial for overseeing all street outreach operations, managing a team of outreach workers, and ensuring our program effectively serves the community. The ideal candidate is a compassionate leader with deep community ties and a strong commitment to violence prevention. You will be responsible for coordinating responses to critical incidents, mediating conflicts, and building relationships based on trust and safety.

Key Responsibilities

• Lead, manage, and support the street outreach team, providing guidance, training, and supervision to ensure high performance and professional growth.
• Oversee the daily operations of the street outreach program, including engaging high-risk individuals and responding to community needs.
• Coordinate a 24/7 response to critical incidents, ensuring timely and effective intervention.
• Develop and implement strategies for conflict mediation and resolution within the community.
• Foster a culture of safety, trust, and confidentiality among the team and with the individuals we serve.
• Manage and expand support services for participants, including identifying community needs, designing new initiatives, and improving existing service offerings.
• Oversee the creation and implementation of new support programs to address emerging needs in the community, ensuring offerings are accessible, relevant, and impactful.
• Collaborate closely with the S.O.L.V.E team, including Case Managers and Victim Advocates, to ensure a seamless continuum of care for participants.
• Conduct and oversee comprehensive risk assessments and life skill assessments for individuals served by the program.
• Develop personalized, one-on-one recommendations and services based on assessment findings to support participants' unique needs and goals.
• Ensure all outreach activities, mediations, support services, and incidents are accurately documented in our data system (Casebook) within required timeframes.
• Track and report on key performance metrics, ensuring program goals and grant requirements are consistently met or exceeded.
• Represent ART INC at community events, meetings, and with partner organizations to strengthen collaborative efforts.
• Maintain up-to-date knowledge of community resources and social services to facilitate effective referrals.

Qualifications and Skills

• Proven experience in a leadership or management role, preferably in street outreach, social services, or a related field.
• Strong communication, interpersonal, and conflict resolution skills are essential.
• In-depth knowledge of community resources, social service systems, and trauma-informed practices.
• Demonstrated ability to build and maintain trusting relationships with diverse populations, including high-risk individuals and community stakeholders.
• Ability to handle sensitive information with the utmost confidentiality and professionalism.
• Strong organizational and documentation skills, with the ability to manage multiple priorities effectively.
• Lived experience and established relationships within the Peoria community are highly valued and strongly preferred.
• Ability to work flexible hours, including nights and weekends, as required for incident response.

Diversity, Equity, and Inclusion Statement

At ART Inc we are committed to providing a fair and welcoming environment for everyone that enters our building, works in our employment, or participates in our programs within the parameters of the law.

Work Environment

This position is multi-site, meaning that work generally takes place in multiple locations and requires independent travel.

Mental and Physical Requirements

Physical effort is light, with lifting or carrying limited to 25 pounds intermittently as well as walking up and down stairs. Occasionally, there is pressure associated with project or activity deadlines. If you are committed to using your experiences to support and empower communities, we encourage you to apply. Help us create a safer, more inclusive environment for everyone.

Join our team and make a lasting impact on the lives of individuals and the safety of our community. We are looking for a leader who is passionate about creating positive change and empowering others to build a better future.