Street Outreach Program Coordinator-KCMO

The Salvation Army USA Central Territory; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

The Salvation Army USA Central Territory in Kansas City, MO seeks a Street Outreach Program Coordinator to lead the street outreach and engagement program, supervise staff and volunteers, and strengthen partnerships with local shelters, food banks, faith-based organizations, and corps. The role emphasizes trauma-informed, solution-focused service delivery and robust program reporting.

Responsibilities include program operations oversight, HMIS data management, and coordinated efforts with law

Qualifications

• Bachelor's degree in social work or human services; relevant experience may substitute.
• Minimum one year of supervising comparable social service programs; street outreach and houseless services experience preferred.
• Experience coordinating community initiatives and partnerships encouraged.

Responsibilities

• Oversee and evaluate street outreach program operations, staffing, and volunteers.
• Coordinate outreach activities, public education, and advocacy efforts.
• Support trauma-informed, solution-focused practices in service delivery.
• Recruit, supervise, and mentor staff to align with mission and goals.
• Maintain timely reporting and coordination with internal and external stakeholders.
• Conduct CE assessments and referrals to community resources as required.
• Collaborate with shelters, food banks, faith-based orgs, and corps for housing-related support.

Skills

Leadership

Staff supervision

Data management

Budget monitoring

Community engagement

Trauma-informed care

Education

BA/BS in social work or human services

Job description

Job Objective

Leads and coordinates The Salvation Army's street outreach program, ensuring high-quality, trauma-informed services through staff leadership, community partnerships, and effective program oversight.

Essential Functions

Program Leadership and Coordination

• Oversee, coordinate, and evaluate The Salvation Army Street outreach and engagement program operations and activities as well as staff and volunteers
• Organize and participate in public outreach, education and advocacy efforts
• Assist Housing Services Manager in the development and implementation of program services that adhere to trauma-informed, progressive engagement, and solution-focused best practices
• Recruit, supervise, and mentor staff and volunteers, ensuring alignment with programming mission and goals
• Participate in weekly/monthly internal and external meetings as necessary to remain informed about resources, gather relevant information, and provide timely reports

Street Outreach and Direct Services

• Provide leadership to street outreach staff and volunteers through observation, training, and modeling effective engagement, including, at times, assisting with outreach efforts
• Ensure quality and consistency of services
• Work a flexible schedule to meet the needs of the program, staff, and clients and be responsive to changing environmental conditions which may impact the unhoused population
• Conduct Coordinated Entry (CE) assessments and facilitate referrals to relevant community resources as required
• Coordinate The Salvation Army's response to the needs of those on the streets in times of inclement weather in the Kansas City Metro
• Participate and coordinate with the planning, implementation, and conducting of the Point in Time Count (PIT) for the Kansas City Metro
• Maintain strong relationships and collaboration with existing street outreach organizations and efforts to ensure coordination of services

Partnership and Community Engagement

• Assist the Housing Services Manager in maintaining strong relationships with local shelters, service providers, and community organizations
• Collaborate with local food banks, restaurants, and donors
• Collaborate with faith-based organizations, schools, and businesses to build a network of support and resources for the houseless population
• Collaborate with The Salvation Army corps within the Area Command to educate on issues impacting the unhoused population; provide guidance on outreach efforts at each corps
• Ensure representation and participation by The Salvation Army in local houseless initiatives, including Zero KC Collaborative

Administration and Reporting

• Ensure accurate data collection and reporting, prepare detailed monthly reports on outreach activities, and outcomes to meet and support organizational funding requirements
• Maintain client related data in tracking systems HMIS
• Participate in the development and administration of program budgets, monitor program expenditures, and identify and recommend resolutions for budgetary issues
• Ensure efficient use of resources to maximize the impact of outreach efforts

Anti-Trafficking

• Provide leadership in developing and implementing The Salvation Army's anti-trafficking strategy within the Street Outreach Program
• Maintain a current and informed understanding of issues related to sexual assault, domestic violence, and human trafficking
• Oversee staff training to ensure outreach workers and volunteers can recognize potential indicators of trafficking and respond appropriately
• Establish and maintain strong collaborative partnership with law enforcement, service providers, coalitions, and community-based organizations addressing trafficking
• Represent The Salvation Army in local and regional anti-trafficking task forces, coalitions, and community initiatives
• Advocate for survivor-centered, trauma-informed approaches in all program responses

Minimum Qualifications

Education: Bachelor's degree in social work or human services area; relevant experience may be considered in lieu of the education requirement.

Experience: Minimum one year of experience in the supervision of comparable social service programs; street outreach, emergency shelter, and houseless services experience preferred; community initiatives coordinating experience preferred.

Certifications/Licenses

• The Salvation Army Case Worker Certification
• Coordinated Entry Assessment certification – within 120 days
• Case Worthy – HMIS, MAAC – within 120 days
• Person Centered Case Management Certification – within first 120 days of hire
• Narcan Certification – within first 120 days of hire

Skills/Abilities

• Knowledge of local resources and services available to houseless individuals
• Commitment to ongoing learning and development, including seeking out training opportunities to deepen trauma-informed, strength-based, and solution-focused practices.
• Remain calm in stressful situations to effectively and safely engage with unhoused individuals.
• Strong organizational and leadership skills
• Proficiency in record keeping and data management
• Ability to monitor and report expenditures

Supervisory Responsibility

Street Outreach Program Coordinator

Physical Requirements

Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; grasping, pushing, and pulling objects; reaching overhead; lifting up to 40 lbs.; standing for long periods of time; sitting for long periods of times; traveling either by vehicle or by air as required. Reasonable accommodation may be made to enable individuals to perform the essential functions.

Travel

None

Driving

Must possess a valid driver's license from the state in which you reside, have a personal vehicle and maintain appropriate insurance; meet requirements of agency's drug-free workplace policy and pass a background check. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions

Work takes place in a variety of environments including typical office settings, utilizing service vehicles, and outdoors in various weather conditions.

Equal Employment Opportunity

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.