Emergency Assistance Case Worker @ Northland Corp

The Salvation Army North & Central Illinois Division; Kansas City (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

The Salvation Army North & Central Illinois Division seeks a dedicated caseworker to assess needs, assist with applications, and connect clients with resources. You will maintain accurate records, attend community meetings, and advocate for clients within the agency framework.

Educational requirements include a high school diploma with two years of college in Human Services; a bachelor’s degree is preferred.

Qualifications

• High School diploma required; bachelor’s degree preferred for the role.
• Two years’ experience serving low-income or minority populations.
• Must complete The Salvation Army Caseworker Certification.

Responsibilities

• Assess rental, utility, and basic needs and determine eligibility through interviews and records.
• Assist clients with applications for rent, utilities, and pantry programs.
• Provide financial assistance and connect clients to community resources as needed.
• Maintain accurate records and submit monthly statistics for reporting.

Skills

Interpersonal skills

Communication

Office equipment

Independent worker

Dignity & respect

Education

High School Diploma

College coursework in Human Services

Bachelor's degree preferred

Job description

Job Objective

Effectively addressing immediate client needs, supporting stability, and fostering resource connections through collaboration with community partners, ultimately contributing to long-term stability.

Essential Functions

• Assess rental, utility, and support needs for individuals and families by determining their eligibility through scheduled appointments, interviews, contact with third-party sources, and evaluating and verifying all information.
• Assist clients in completing applications for rent, utilities, food pantry, assistance, including seasonal programs, Christmas sign-ups, etc.
• Provide financial assistance and connect clients to additional community resources as needed
• Maintain accurate and up-to-date records of all financial assistance activities.
• Ensure compliance with documentation standards and reporting requirements for funding purposes.
• Manage and coordinate the food pantry, including inventory levels, distribution, determining shortages, and reporting monthly stats to Corps Officer, and Kansas City Areas Command staff, etc.
• Inputting client service data into the MAAC link for accurate assistance records and statistical reports.
• Make community referrals and act as a liaison between clients and agencies to advocate for the best outcomes.
• Establish and cultivate professional community agency relationships with other helping agencies in the community.
• Attends monthly meetings, professional development sessions, and other community meetings as assigned.
• Submit monthly statistical reports of all financial assistance transactions to the Corps Officer and Kanas City Area Command staff for entering in TSA Stat System.
• Refer clients to the Corps Officer in times of spiritual need.

Minimum Qualifications

Education: High School diploma. A minimum of two years of college work in Human Services, with a bachelor’s degree, is preferred. A combination of training, education, and experience equivalent to the knowledge base as achieved by the above standard is acceptable and at the Corp Officer discretion

Experience: Two years’ experience working with low income and minority populations

Certifications/Licenses: Must complete The Salvation Army’s Caseworker Certification

Skills/Abilities

• Must have positive interpersonal relations skills
• Ability to operate essential office equipment including telephone, personal computer, copier, fax and scanning equipment
• Must possess and demonstrate the ability to communicate effectively, orally, and in writing
• Must have the ability to work independently and with other staff members
• Must have the capacity to relate to people with dignity and respect in a non-judgmental manner

Supervisory Responsibility

None

Physical Requirements

Include speaking, hearing and vision ability; manualdexterity; lifting, pulling and pushing materials up to 25 pounds; bending, squatting, and walking; sitting up to five hours per day; standing up to two hours per day. Reasonable accommodation may bemade to enable individuals to perform the essential functions of this job.

Travel

Travel to meetings and conferences as required by the Corps Officer; occasional out of town travel to meetings and conferences; overnight stay may be required

Driving

Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions

Work performed in a typical office environment.

Religious Requirements

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Equal Opportunity Statement

The Salvation Army is an equal opportunity employer. Candidates who are back to work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.