Street Outreach Program Coordinator-KCMO

The Salvation Army North & Central Illinois Division; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

The Salvation Army North & Central Illinois Division seeks a Street Outreach Program Coordinator to lead, coordinate, and improve citywide outreach efforts. You will supervise staff and volunteers, foster trauma-informed practices, and build strong community partnerships to deliver humane, effective services.

You will also oversee data collection, reporting, and budget management, while collaborating with Housing Services and local partners to address houselessness and related needs.

Qualifications

• Bachelor’s degree in social work or human services required.
• Minimum one year of supervision experience in comparable social service programs.
• Certifications in HMIS and Coordinated Entry within stated timelines.

Responsibilities

• Lead, coordinate, and evaluate street outreach program operations and staff performance.
• Develop and maintain partnerships with shelters, service providers, and community groups.
• Oversee data collection, reporting, and budgeting for outreach activities.
• Provide trauma-informed leadership and staff development for volunteers and team.
• Coordinate outreach responses during inclement weather and PIT counts.

Skills

Staff supervision

Leadership

Trauma-informed care

Community partnerships

Data management

Education

Bachelor’s degree in social work or human services

Tools

HMIS

Coordinated Entry

Case Worthy

Job description

Job Objective:

Leads and coordinates The Salvation Army's street outreach program, ensuring high-quality, trauma-informed services through staff leadership, community partnerships, and effective program oversight.

Essential Functions

Program Leadership and Coordination

• Oversee, coordinate, and evaluate The Army Salvation Street outreach and engagement program operations and activities as well as staff and volunteers
• Organize and participate in public outreach, education and advocacy efforts
• Assist Housing Services Manager in the development and implementing program services that adheres to trauma-informed, progressive engagement, and solution focused best practices
• Recruit, supervise, and mentor staff and volunteers, ensuring alignment with programming mission and goals
• Participates in weekly/monthly internal and external meetings as necessary to remain informed about resources, gather relevant information, and provide timely reports

Street Outreach and Direct Services

• Provide leadership to street outreach staff and volunteers through observation, training, and modeling effective engagement, including, at times, assisting with outreach efforts
• Ensure quality and consistency of services
• Works a flexible schedule to meet the needs of the program, staff, and clients and to be responsive to changing environmental conditions which may impact the unhoused population
• Conducts Coordinated Entry-CE- assessments and facilitates referrals to relevant community resources as required
• Coordinate The Salvation Army's response to the needs of those on the streets in times of inclement weather in the Kansas City Metro
• Participates and coordinates with the planning, implementation, and conducting of the Point in Time Count (PIT) for the Kansas City Metro
• Maintain strong relationships and collaboration with existing street outreach organizations and efforts to ensure coordination of services

Partnership and Community Engagement

• Assist the Housing Services Manager in maintaining strong relationships with local shelters, service providers, and community organizations
• Collaborate with local food banks, restaurants, and donors
• Collaborate with faith-based organizations, schools, and businesses to build a network of support and resources for the houseless population
• Collaborate with The Salvation Army corps within the Area Command to educate on issues impacting the unhoused population; Provide guidance on outreach efforts at each corps
• Ensure representation and participation by The Salvation Army in local houseless initiatives, including Zero KC Collaborative

Administration and Reporting

• Ensure accurate data collection and reporting, prepare detailed monthly reports on outreach activities, and outcomes to meet and support organizational funding requirements
• Maintains client related data in tracking systems HMIS
• Participate in the development and administration of program budgets, monitor program expenditures, and identify and recommend resolutions for budgetary issues
• Ensure efficient use of resources to maximize the impact of outreach efforts

Anti-Trafficking

• Provide leadership in developing and implementing The Salvation Army's anti-trafficking strategy within the Street Outreach Program
• Maintain a current and informed understanding of issues related to sexual assault, domestic violence, and human trafficking
• Oversee staff training to ensure outreach workers and volunteers can recognize potential indicators of trafficking and respond appropriately
• Establish and maintain strong collaborative partnership with law enforcement, service providers, coalitions, and community-based organizations addressing trafficking
• Represent The Salvation Army in local and regional anti-trafficking task forces, coalitions, and community initiatives
• Advocate for survivor-centered, trauma-informed approaches in all program responses

Minimum Qualifications

Education: Bachelor’s degree in social work or human services area; relevant experience, as determined by The Salvation Army, may be considered in lieu of the education requirement

Experience: Minimum one year of experience in the supervision of comparable social service programs; street outreach, emergency shelter, and houseless services experience preferred; community initiatives coordinating experience preferred

Certifications/Licenses

• The Salvation Army Case Worker Certification
• Coordinated Entry Assessment certification- within 120 days
• Case Worthy- HMIS, MAAC – within 120 days
• Person Centered Case Management Certification- Obtain within the first 120 of hire
• Narcan Certification- Obtain within the first 120 days of hire

Skills/Abilities

• Knowledge of local resources and services available to houseless individuals
• Commitment to ongoing learning and development, including seeking out training opportunities to deepen trauma-informed, strength-based, and solution-focused practices.
• Remain calm in stressful situations to effectively and safely engage with unhoused individuals.
• Strong organizational and leadership skills
• Proficiency in record keeping and data management
• Ability to monitor and report expenditures

Supervisory Responsibility:

Street Outreach Program Coordinator

Physical Requirements:

Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; grasping, pushing, and pulling objects; reaching overhead; lifting up to 40 lbs.; standing for long periods of time; sitting for long periods of times; travelling either by vehicle or by air as required. Reasonable accommodation may be made to enable individuals to perform the essential functions.

Travel:

None

Driving:

Must possess a valid driver's license from the state in which you reside, have a personal vehicle and maintain appropriate insurance; meet requirements of agency’s drug free workplace policy and pass a background check. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions:

Work takes place in a variety of environments including typical office settings, utilizing service vehicles, and outdoors in various weather conditions.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.