Street Outreach

Howard Center; Burlington (VT); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Employer 401(k) contributions

Life, AD&D, Short/Long term disability

Job summary

Howard Center seeks a Street Outreach Team member to respond to real-time crisis calls in Burlington, VT, collaborating with police, fire departments, and crisis services. The role includes deescalation, triage, and outreach to connect individuals to services, with required evening/weekend availability and outdoor work in all weather.

Responsibilities include on-site triage, interim case management, and coordination with community providers.

Qualifications

• Valid driver's license and access to a personal vehicle.
• Evening and weekend availability.
• Ability to work outdoors in all weather conditions.
• Favorable background checks through the Police Department.
• Experience working with diverse populations.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to calls for service with local police departments or officers.
• Provide immediate triage and outreach in mental health, substance abuse, and youth/family services.
• Monitor and prevent escalation of symptoms in the community.
• Provide interim case management prior to linking to community providers.

Skills

Excellent communication

Critical thinking

Deescalation skills

Multitasking

Diversity sensitivity

Education

4 years experience/education

Job description

Help vulnerable populations and the City of Burlington respond to the challenge of meeting growing social service needs in the community. Join the Howard Center Street Outreach Team and work collaboratively with the Burlington Police Department, the Burlington Fire Department, Howard Center’s Crisis Services and area service providers to respond to real-time calls for service to emergent situations. Response to these calls can may include deescalation, triage, immediate support, and coordination of other crisis services. In your “down time” you will be reaching out to individuals who frequent the downtown core to provide support and connect them to services, as appropriate. Some interim case management duties and follow up required, dependent on the context and situation. This job takes place in a variety of settings in the community: the streets, parks, the police department, UVMMC, private homes, etc.

Responsibilities:

• Respond to calls for service at the request of local police departments dispatch or officer
• Provide immediate triage and outreach intervention in the areas of mental health, substance abuse, and child, youth, and family services
• Monitor and prevent escalation of symptoms of mental illness and substance abuse within the community
• Provide interim case management services for individuals before linking them with appropriate community providers

Requirements:

• Valid driver's license and use of a personal vehicle
• Four years' combination of experience, skills and/or education
• Evening and weekend availability
• Ability to work outdoors in all weather conditions
• Favorable background checks through the Police Department
• Working with diverse populations in an unsecured community setting.
• Excellent communication, critical thinking, and deescalation skills.
• Ability to multitask and think on your feet in a fast paced environment.

Structure:

• Full-time (37.5 hours)
• Non-exempt
• Starting at $28.02 an hour
• We offer a competitive salary commensurate to experience
• Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive Health Insurance with80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Vision Insurance
• Employer 401(k) contributions
• Employer Paid Life, AD&D, Short Term and Long Term insurance
• Medical & Childcare Flexible Spending Account
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain College truED
• Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color, and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.