Strategy & Program Manager

Adyen; Buffalo, City of Niagara Falls (NY, NY); On-site; USD 145,000 - 180,000; Full time

Job summary

Adyen is seeking a Strategy and Program Manager to architect the joint operations for Talon.One and Orb, bridging Support, Professional Services, and Merchant Operations within Adyen's global framework.

You will design customer journeys, lead cross-functional programs, and drive adoption of standardized processes across regions with a focus on scale and customer-centric outcomes.

Qualifications

• 5+ years in client-facing, technical operations, or strategy/business operations (BizOps, PMO, M&A Ops, etc.).
• Strong program or project management background with cross-functional leadership.
• Strategic operator who connects high-level decisions to operational impact.
• Excellent analytical and data-driven decision-making abilities.
• Exceptional stakeholder management across multiple organizations.

Responsibilities

• Design and implement joint customer journeys and operating models for integrations.
• Lead global programs to integrate Talon.One and Orb across regions.
• Identify and resolve bottlenecks across domains with scalable solutions.
• Own the KPI framework for integrations and translate data into health metrics.
• Partner with Tech, Commercial, Finance and Compliance to improve customer experience.

Skills

Program management

Cross-functional collaboration

Data-driven decisions

Stakeholder management

Strategic thinking

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

Strategy and Program Manager

We are seeking a highly analytical, systems-minded, and innovative Strategy & Program Manager to architect the joint operational future of our most recent acquisitions- Talon.One and Orb. In this role, you will sit within the Strategy and Program Management team, acting as the structural bridge between Adyen's core operational engine - Support, Professional Services, and Merchant Operations - and our newly acquired entities. Our goal is to combine our product offerings and maximize the value we can bring to our customers. Your mission is to design, implement, and drive adoption of the joint customer journeys, systems, and processes that allow these standalone engines to scale seamlessly within Adyen's global framework. The ideal candidate is a strategic Operator who cuts through ambiguity, designs with a customer centric mindset, and possesses a relentless drive to remove complexity and build for scale.

What You'll Do

• Design the joint customer journey- Architect and implement the operating models and standardized processes that define how joint customers are onboarded and serviced.
• Global Program development & adoption- Shape and lead operational integration programs, ensuring they can be scaled and adopted across all global regions.
• Solve high-complexity, multi-entity bottlenecks- Drive operational readiness across domains. You will map out complex overlaps and find innovative solutions.
• Data-led steering- Own the operational KPI framework for integrations - defining, tracking, and translating metrics into a reliable picture of health.
• Cross-functional partnerships- Partner closely with Tech, Commercial, Finance and Compliance to design and deliver a best-in-class customer experience.

Who You Are

• 5+ years of experience in a combination of a client-facing, technical operations, or strategy/business operations role (e.g., BizOps, Integration/M&A Operations, Program Management, Management Consulting).
• Strong background in program or project management, with a proven ability to lead complex, cross-functional initiatives from concept to execution and global adoption.
• Strategic operator, equally comfortable zooming out to connect the dots as well as diving in the detail when necessary. You can conceptualize how a decision in the technical architecture can ripple down to a support ticket bottleneck.
• Strong analytical and data-driven decision-making skills, with the ability to translate complex data points into actionable insights.
• Exceptional stakeholder management skills, navigating high-stakes alignment discussions with senior leaders across multiple distinct organizations and aligning them under a shared operational vision.
• A trusted partner across the organization, capable of building strong relationships and credibility across functions, levels, and partners.
• A creative and innovative thinker who thrives in a fast-paced, high-growth environment where playbooks don't exist.

Total rewards & compensation

The annual base salary range for this role is $145,000 - $180,000. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

In-office expectations

This role will either be based in our New York or San Francisco office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you're from, you're welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you'll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

EEO statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Work Eligibility

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.