Strategy & Process Improvement, Associate

J.P. Morgan; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate for the CAO Strategy & Process Improvement (S&PI) team in NYC or Dallas. You will support cross-functional efforts addressing operating models, employee and client experiences, and firm-wide initiatives.

You will work with senior leaders to deliver strategic recommendations and drive impact across lines of business. The role emphasizes hypothesis-driven problem solving, data analytics, and stakeholder collaboration, with project teams of 2–4 people

Qualifications

• 3+ years of experience with a top-tier management consulting firm, internal consulting organization, or corporate strategy team.
• Strong problem-solving and issue identification skills.
• Skills gathering, analyzing, and synthesizing data from multiple sources using Excel.
• Ability to manage key elements of a workstream to completion, escalating and seeking help where necessary.

Responsibilities

• Own a well-scoped workstream within a project, spanning process improvement and strategic efforts.
• Develop project-specific content and domain knowledge quickly and participate in problem-solving sessions.
• Gather, model, and analyze data to test hypotheses, identify trends and insights.
• Produce presentation materials to summarize findings and influence senior leaders.
• Help guide client interviews and define business pain points and opportunities.

Skills

Problem solving

Data gathering

Excel

Project management

Job description

Job Overview

The Chief Administrative Office (CAO) Strategy & Process Improvement (S&PI) team is the firm’s in-house advisory team committed to delivering high‑impact, strategic solutions which address JPMC’s most urgent needs.

As an Associate on the Chief Administrative Office (CAO) Strategy & Process Improvement (S&PI) team, you will make crucial business decisions that strengthen operating models, enhance employee or client experience, and improve the firm’s bottom line in collaboration with senior leaders including the Chief Administrative Officer and the Chief Operating Officer of the firm. Your projects will span global operations, administrative functions, and firmwide initiatives across lines of business. You will frequently focus on addressing complex and emerging business opportunities such as firmwide AI adoption, product operating model strategy, and firmwide bureaucracy streamlining.

S&PI follows a hypothesis‑driven, empirical approach to problem solving, similar to that adopted by major consulting firms (e.g., McKinsey, Bain, BCG). Project teams are structured similarly to consulting industry teams, with small, 2‑4 person teams across our NYC and Dallas locations dedicated to a project for up to 6 months. Projects begin by establishing a strong fact‑base and understanding of the problem, followed by working closely with businesses on both short‑term and long‑term solutions, and culminating in a recommendation meeting with senior leadership.

Job Responsibilities

• Own a well‑scoped workstream within a project, which could span process improvement, organizational change, and functional strategy efforts
• Develop project‑specific content and domain knowledge quickly and actively participate in team problem‑solving sessions
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights
• Produce presentation materials to summarize findings and recommendations and influence senior leaders
• Help guide client interviews to gather baseline information and work with internal client teams to define business pain points and opportunities
• Work closely with stakeholders to develop and refine recommended solutions to address issues
• Establish excellent relationships with internal clients and colleagues
• Manage workstream deadlines and timeframes, proactively escalating issues as needed
• Be receptive to coaching and feedback via apprenticeship model
• Collaborate effectively with project Vice President, Analysts, and Associates to drive the project to completion

Required Qualifications, Capabilities, and Skills

• 3+ years of experience with a top‑tier management consulting firm, internal consulting organization, or corporate strategy team
• Strong problem‑solving and issue identification skills
• Skills gathering, analyzing, and synthesizing data from multiple sources using Excel
• Ability to manage key elements of a workstream to completion, escalating and seeking help where necessary

Preferred Qualifications, Capabilities, and Skills

• Financial services background is preferred, but not mandatory

Benefits and Compensation

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.