Strategy & Operations - Senior Associate (Scaled Operations)

Traba; New York (NY); On-site; USD 115,000 - 214,000; Full time

Job summary

A leading company is seeking a Senior Associate for Strategy & Operations to enhance their marketplace operations. The role involves optimizing live operations, collaborating across teams, and leveraging analytics to drive performance. Ideal candidates will have experience in fast-paced environments and strong analytical skills. The position offers significant growth opportunities and a competitive salary package.

Benefits

Start-up equity

100% paid health, dental & vision coverage

Dinner provided via DoorDash

Commuter benefits

Team-building events

Gympass benefit

Flexible PTO

One Medical Membership

HSA via Optum

Talkspace

Qualifications

• 3+ years in operations, strategy, or customer success.
• Experience in fast-paced environments with process improvement focus.

Responsibilities

• Optimize live operations and improve stakeholder satisfaction.
• Collaborate with teams to establish scalable processes.
• Leverage analytics to guide operational strategies.

Skills

Analytical Skills

Communication

Process Improvement

Tools

SQL

Job description

Strategy & Operations - Senior Associate (Scaled Operations)

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About Traba

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. Supported by investors like Founders Fund, Khosla Ventures, and General Catalyst, our work unlocks new levels of productivity, earning potential, and growth.

About The Role

We seek a hands-on operator with a knack for process improvement, capable of bringing structure to new and ambiguous workstreams, and collaborating cross-functionally with operations, product, and engineering teams. You will drive Traba’s marketplace operations in real-time, impacting customers daily, and own support functions for both sides of the marketplace. As part of the Scaled Operations team of 20+ members, you will ensure our marketplace runs smoothly, working closely with the Head of Scaled Operations and COO, with significant growth opportunities.

Responsibilities

• Own the optimization of live operations, business, and worker support to ensure stakeholder satisfaction, retention, and growth, while improving operational and cost metrics.
• Collaborate with other ops teams to establish scalable, efficient processes as Traba expands. Partner with product and engineering teams to enhance internal operations.
• Leverage analytics to measure team performance, identify trends, and guide operational strategies to meet KPIs.
• Ensure customer feedback is captured and acted upon, leading initiatives to enhance the overall customer experience and drive revenue growth.

What You’ll Need

• At least 3+ years in operations, strategy, account management, or customer success, with a minimum of 1 year in a hands-on, execution-focused role in a fast-paced environment, emphasizing process improvement. Experience in tech, marketplace, or startup settings is advantageous.
• Strong analytical and strategic skills, with the ability to develop data-driven strategies and measure success via KPIs. SQL proficiency is a plus.
• Excellent communication skills to influence stakeholders at all levels and translate ideas into actionable processes.
• A growth mindset, enthusiasm for scaling businesses, building teams, and improving operations. Comfortable in a dynamic, ambiguous environment where hands-on work is essential.

Benefits

• Start-up equity
• Competitive salary
• 100% paid health, dental & vision coverage
• Dinner provided via DoorDash, free DashPass, and stocked kitchen for NY employees
• Commuter benefits
• Team-building events
• Gympass benefit
• Flexible PTO
• Additional perks: One Medical Membership, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health

Salary Range

The total compensation (cash + equity) ranges from $115,000 to $213,750, based on market data and responsibilities. We are open to adjusting for highly qualified candidates. Our equity package is designed for long-term success and upside sharing.

Equal Opportunity Employer

Traba promotes inclusive hiring practices, evaluating all applicants without discrimination based on protected characteristics. We encourage diverse backgrounds and experiences.

Our Values

• Dream Big: Inspire with bold visions and focus on long-term value.
• Olympian’s Work Ethic: Work harder, smarter, and longer to change the world.
• Growth Mindset: Confront challenges, learn from failures, and persevere.
• Customer Obsession: Prioritize the needs of workers and businesses, delivering high-quality solutions.

What is Light Industrial Labor?

Light industrial labor includes roles in warehouses and distribution centers that drive global supply chains—packing, loading, and managing operations to ensure goods move efficiently. It’s a vital, $200B+ market supporting today’s economy.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Functions: Management, Manufacturing
• Industries: Technology, Internet