Strategy & Operations Manager, Digital Ordering EMEA

Wolt - English; London (KY); On-site; USD 121,000 - 174,000; Full time

Job summary

Wolt in London is seeking a strategic operator to help build Digital Ordering in EMEA, owning the go-to-market and regional expansion across diverse markets. You will shape the commercial strategy, pricing and positioning and work with partners across Product and Engineering to deliver scalable solutions.

You will influence stakeholders across regions, drive merchant-focused enhancements, and help launch new features to accelerate growth in a fast-paced environment.

Qualifications

• 4+ years in strategy & operations, business development, commercial strategy, consulting or a similar role, ideally in SaaS, marketplaces, e-commerce or hospitality tech.
• Experience launching or scaling a product, business line or programme, ideally in a new market.
• Analytical and strategic thinking: use data to build business cases and turn analysis into executive-ready recommendations.
• Commercial and product fluency: translate merchant needs into product requirements and negotiate.
• Influence: build relationships and drive results across many teams without direct authority.
• Owner mindset: act as an owner, building processes and moving fast in ambiguity.

Responsibilities

• Shape the global Digital Ordering strategy and adapt it to EMEA, including segments, pricing and positioning.
• Be the voice of EMEA merchants and markets; build business cases; partner with Product and Engineering to prioritise region needs.
• Expand to new markets; build launch plans; drive go-live and early traction with local teams.
• Scale how we work: build processes, forecasting, reporting and enablement for growth across regions.
• Support key deals: work with regional Sales and Account Management on merchant partnerships and terms.
• Stay ahead of the market: track trends and competitors; turn insights into leadership recommendations.

Skills

Strategy & ops

Building & scaling

Analytical thinking

Commercial fluency

Influence

Owner mindset

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Team

DashOS is DoorDash’s restaurant growth platform, connecting Marketplace demand with the tools restaurants use to serve, understand and retain guests. Digital Ordering - white-label ordering, websites, apps and loyalty on a merchant’s own channels - is a core part of it. Our Global Strategy & Operations (S&O) team sets the commercial strategy and operating model for DashOS worldwide, working across Product, Sales, Finance, Legal and regional teams to take what works in one market and make it work in the next.

About the Role

You will help build Digital Ordering in EMEA, creating the playbook to succeed across the very different markets of the region. You will have real ownership of key parts of this build, from commercial strategy to market expansion to the processes that let it scale. You will be based in London.

What You’ll Be Doing

• Shape the commercial strategy: Help define the global Digital Ordering strategy and adapt it to EMEA, including segments, pricing and positioning.
• Influence the product: Be the voice of EMEA merchants and markets, build business cases, and partner with Product and Engineering to prioritise what the region needs.
• Expand to new markets: Assess and prioritise new markets, build launch plans, and drive go-live and early traction with local teams.
• Scale how we work: Build the processes, forecasting, reporting and enablement that let Digital Ordering grow efficiently across regions.
• Support key deals: Work with regional Sales and Account Management on strategic merchant partnerships and commercial terms.
• Stay ahead of the market: Track first-party ordering trends and competitors, and turn insights into recommendations for leadership.
• Bridge product & Ops: Help launch new features in the merchant partner base to help our partners grow.

What You’ll Need to Thrive

• Experience: 4+ years in strategy & operations, business development, commercial strategy, consulting or a similar role, ideally in SaaS, marketplaces, e-commerce or hospitality tech.
• Building and scaling: Experience launching or scaling a product, business line or programme, ideally in a new market.
• Analytical and strategic thinking: You use data to build business cases and drive decisions, and turn analysis into clear, executive-ready recommendations.
• Commercial and product fluency: You can translate merchant needs into product requirements and are comfortable with commercial negotiations.
• Influence: You build strong relationships and drive results across many teams without direct authority.
• Operator mindset: You are an owner by nature, who enjoys building processes and moving fast in ambiguity.

Why Join Us?

You’ll do work that matters and be a part of our next big bet that’s constantly evolving. Working here you can expect to:

• Make a visible impact every day, directly improving experiences for merchants, customers and couriers.
• Learn fast in an entrepreneurial environment, with autonomy, pace and real responsibility.
• Build a career, not just a role, as the business evolves.
• Deliver together in an inclusive, values-driven culture.

#LI-WM1

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.