Strategy & Operations Manager

NinjaHoldings; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Health benefits (medical, dental, and视

401(k) with matching

Paid Family Leave

Annual Wellness & WFH subsidies

Employee referral program

Remote-first culture with downtown NYC

Job summary

NinjaHoldings is seeking a Manager of Strategy & Operations to drive growth and operational excellence. You will identify opportunities, translate business needs into actionable requirements, and lead cross-functional initiatives from discovery through optimization.

The ideal candidate is data-driven with strong product management skills, capable of shaping initiatives across Product, Engineering, Risk, Compliance, Finance and Marketing to deliver measurable outcomes.

Qualifications

• 6+ years in strategy, operations, product management, business analysis, or high-growth fintech/startup environments.
• Demonstrated cross-functional project leadership from concept through execution.
• Strong product management skills: requirements gathering, user stories, acceptance criteria, prioritization, collaboration with tech teams.
• Strong analytical and problem-solving abilities; translate ambiguity into structured plans and actionable recommendations.
• Experience using data to evaluate performance, identify improvements, and measure impact of initiatives.
• Excellent communication, stakeholder management, and project management abilities.

Responsibilities

• Identify new business opportunities and optimize existing products to drive growth and efficiency.
• Translate business objectives into clear project plans, product requirements, and success metrics.
• Evaluate current processes and workflows to identify bottlenecks and optimization opportunities.
• Lead cross-functional initiatives from discovery through prioritization, development, testing, launch and post-launch review.
• Collaborate with stakeholders, Product, and Engineering to define requirements and align priorities.
• Use data and insights to develop recommendations, build business cases, and prioritize impactful initiatives.
• Manage timelines, deliverables, and communications to keep initiatives on track and delivering results.
• Design scalable operational processes to improve efficiency, customer experience and business performance.
• Monitor outcomes against success metrics and pursue continuous optimization opportunities.
• Coordinate with Risk, Compliance, Finance, Marketing, and others to ensure alignment with objectives.

Skills

Strategy

Operations

Product management

Data analysis

Project management

Fintech experience

Tools

SQL

Business intelligence

Process automation

Workflow tools

Job description

Founded in 2017, NinjaHoldings works to give everyday Americans better access to financial services than traditional institutions typically provide. Through our CreditNinja and NinjaCard brands, we offer digital banking and lending products designed for consumers often overlooked, paired with incentives that support long-term financial improvement. Our Edge brand extends this expertise to other companies, providing underwriting, fraud detection, and analytics services. Headquartered in Chicago with a distributed global workforce, we are a lean, growing organization committed to advancing consumer finance in the US.

Job Summary

The Manager, Strategy & Operations drives business growth through operational efficiency, strategic execution, and cross-functional project leadership. This role identifies opportunities to improve processes and performance, translates business needs into actionable requirements, and leads initiatives from initial discovery through implementation and ongoing optimization. The ideal candidate is a data-driven, hands-on operator with strong product management skills who can navigate ambiguity, bring structure to complex problems, and partner effectively across Product, Engineering, Risk, Compliance, Finance, Marketing, and other functions to deliver measurable business outcomes.

Key Responsibilities

• Identify new business opportunities, optimize existing products, and evaluate business performance to uncover opportunities for growth and operational improvement
• Translate business objectives into clear project plans, product requirements, user stories, and success metrics
• Evaluate existing business processes, products, and operational workflows to identify inefficiencies, bottlenecks, and opportunities for optimization
• Own cross-functional initiatives from problem identification and requirements gathering through prioritization, development, testing, launch, and post-launch evaluation
• Partner with business stakeholders, Product, and Engineering to define requirements, align priorities, resolve dependencies, and ensure solutions meet business needs
• Use data and business insights to develop recommendations, build business cases, and prioritize high-impact initiatives
• Manage project timelines, deliverables, and stakeholder communications to ensure initiatives remain on track and deliver intended results
• Design and implement scalable operational processes that improve efficiency, customer experience, and business performance
• Monitor the performance of implemented solutions, measure results against defined success metrics, and identify opportunities for continued optimization
• Collaborate with Risk, Compliance, Finance, Marketing, and other teams to ensure initiatives align with business objectives and operational requirements

Ideal Candidate Will Have

• 6+ years of experience in strategy, operations, product management, business analysis, management consulting, or a high-growth fintech/startup environment
• Demonstrated experience managing cross-functional projects and driving initiatives from concept through execution
• Strong product management skills, including requirements gathering, writing user stories, defining acceptance criteria, prioritizing work, and coordinating with technical teams
• Strong analytical and problem-solving skills, with the ability to translate ambiguous business problems into structured plans and actionable recommendations
• Experience using data to evaluate business performance, identify improvement opportunities, and measure the impact of initiatives
• Excellent communication, stakeholder management, and project management abilities
• Ability to manage multiple priorities, work independently, and drive results in a fastpaced environment
• Prior fintech, payments, lending, or financial services experience is highly preferred
• Experience with SQL, business intelligence tools, process automation, or workflow optimization is a plus

Benefits & Perks

• Flexible Paid Time Off
• Health Benefits with generous medical, dental and vision insurance plans
• 401(k) with matching contribution
• Paid Family Leave
• Annual Wellness & WFH Subsidies
• Employee Referral Program
• Remote first culture with convenient downtown office in the heart of the city