Strategy & Operations Manager

DoorDash, Inc.; Northern (KY); Hybrid; USD 136,000 - 200,000; Full time

Benefits offered by this job

Equity grants

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash, Inc. is expanding its Local Commerce Service Provider (LCSP) with a Strategy & Operations Manager role. You will lead the creation of Account Management for LCSP, shaping how we source, onboard, and manage entrepreneurs as volume grows.

You will own onboarding and recruitment initially and build the function to scale while ensuring ongoing partner relationships. You will partner with operators on performance and incentives, using data to drive choices.

Qualifications

• 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, or banking).
• Ability to manage Business Partners, their performance, and translate insights into improvements.
• Ability to structure vague problems and use data to decide next steps (comfortable with SQL/Excel).
• Curious and entrepreneurial, driving smart bets in zero-to-one environments.
• Ability to switch between high-level strategy and ground-level execution and take ownership of outcomes.

Responsibilities

• Stand up Account Management for LCSP: cadences, partner health, performance incentives, and the scaling playbook.
• Own the onboarding strategy for partners—how to find, launch, and ramp without disruption as we scale.
• Oversee onboarding and sales in the near term and build the function over time.
• Be the primary DoorDash counterpart for LCSP entrepreneurs after launch.
• Partner with operators on performance, business health, and incentive outcomes.
• Leverage DoorDash ecosystem knowledge to unblock partners with S&O, product, support, and legal as needed.

Skills

SQL

Excel

Data analysis

Strategic thinking

Partner management

Tools

SQL

Job description

# Strategy & Operations ManagerApply To JobJob ID: **3549255**DoorDash, Inc.United States - Remote## **About the Team**LCSP is DoorDash’s entrepreneur-led fleet model: independent partners hire, train, and manage courier fleets that fulfill DoorDash orders. The program has proven product-market fit and is now scaling with a path toward a much larger network. This hire would stand up the Account Management function for LCSP and own the strategy for bringing partners in at scale.## **About the Role**For this role the Manager would be the person who builds the Account Management function — not just covering a book of partners, but designing how DoorDash sources, onboards, and manages LCSP entrepreneurs as volume grows. In the near term that includes overseeing entrepreneur onboarding and recruitment of business partners. In the longer-term the goal is to build those out as their own functions, with AM remaining the owner of the ongoing partner relationship.The primary responsibilities include:* Stand up Account Management for LCSP: cadences, partner health, performance incentives, and the playbook for a scaling* Own the strategy for onboarding partners — how we find, launch, and ramp without the process breaking as we scale* Oversee onboarding and sales in the near term, with the mandate to build that function out over time* Be the primary DoorDash counterpart for LCSP entrepreneurs after launch* Partner with operators on performance, business health and incentive outcomes* Use DoorDash ecosystem knowledge to unblock partners, pulling in S&O, product, support, and legal as needed. You will report to the Senior Manager on our Local Commerce Service Provider (LCSP) team in our Dasher & Logistics organization.## **You’re excited about this opportunity because you will...**Be responsible for your own book of work as well as designing how its managedBuild scalable solutions with our partners - we want to build with them and leverage their professional expertise and feedbackBe part of a flat structure and pave the way for LCSP expansion Learn how the logistics business within DoorDash works from being in the weeds to the high level objectives## **We’re excited about you because...*** You have 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, or banking).* You know how to manage Business Partners, their performance, and can turn their insights into ways we can improve* You can take a vague, undefined problem and structure it yourself — without waiting for a framework — and use data to decide what to do (comfortable with SQL/Excel).* You are curious and entrepreneurial, and you channel that drive into smart bets and clear priorities in zero-to-one environments.* You can flex between high-level strategy and ground-level execution, and you take true ownership of outcomes — you make the calls and are accountable for how they turn out, not just for supporting the work.We expect this position to be filled by 11-14-2026**Compensation**The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.To learn more about our benefits, visit our careers page here.See below for paid time off details:* **For salaried roles:** flexible paid time off/vacation, plus 80 hours of paid sick time per year.* **For hourly roles:** vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).The national base pay range for this position within the United States, including Illinois and Colorado.$136,000—$200,000 USD