Strategy & Operations Manager

Deliveroo; London (KY); Hybrid; USD 121,081 - 188,349; Full time

Job summary

Deliveroo for Work in London is seeking a Strategy & Operations Manager to shape global cross-functional programs and own strategy execution in partnership with commercial and technical leadership.

The role focuses on building scalable operating models, aligning product and business teams, and driving data-led governance across markets with a hands-on, fast-paced approach.

Qualifications

• Significant experience in strategy consulting or business operations within tech, marketplace, or B2B environments.
• Strong stakeholder management and cross-functional leadership.
• Ability to balance high-level strategy with hands-on execution.
• Data-driven mindset with understanding of marketplace dynamics.

Responsibilities

• Define strategic initiatives and own cross-functional programs globally.
• Build playbooks, GTM frameworks, and scalable operating models for local teams.
• Bridge product and tech with commercial leadership to build scalable solutions.
• Drive global consistency while tailoring decisions to local dynamics.
• Deliver data-led governance and monitor core initiative metrics.

Skills

Strategy consulting

Business operations

Cross-functional influence

Data analytics

AI in operations

Job description

Strategy & Operations Manager - Deliveroo for Work

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Strategy & Operations Manager to join our London team. This is a hybrid role. In this role, you’ll help us build and lead critical cross-functional programs globally, owning strategy definition and driving execution in partnership with commercial and technical leadership.

Get to know our Commercial team — what drives us, how we work, and what you can expect. https://careers.deliveroo.co.uk/the-commercial-team/

What You’ll Be Doing

You’ll be joining the Deliveroo for Work (DfW) team. DfW is Deliveroo’s B2B arm, offering simple, flexible food solutions to corporate clients across all of our markets—from team lunches and late-night meals to office events and pantry supplies.

Here’s what your day-to-day might look like:

• Define Strategic Initiatives: Design priority global programs like Plus for Business, taking full ownership of cross-functional alignment and overarching targets.

• Operationalise and Execute: Build playbooks, GTM frameworks, and scalable operational models for local teams, driving execution from zero to one.

• Bridge Product and Business: Partner closely with Product and Tech teams to navigate complexity and build scalable technical solutions for corporate customers.

• Drive Global Consistency: Streamline processes across markets to reduce operational complexity while tailoring decisions to local competitive and cultural dynamics.

• Deliver Data-Led Governance: Track, analyze, and report on core initiative metrics to maintain rigorous visibility and continuously iterate at speed.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Strategy and Operations Expertise: Significant experience in strategy consulting or business operations within tech, marketplace, or B2B environments.

• Cross-Functional Influence: Exceptional stakeholder management skills with a proven ability to build consensus and drive alignment across commercial and product teams.

• Entrepreneurial Ownership: Demonstrated ability to thrive in ambiguous, fast-paced environments, balancing high-level strategy with hands‑on execution.

• Data and Commercial Acumen: Strong proficiency in using data tools to solve complex problems, coupled with a deep understanding of marketplace dynamics and B2B monetisation.

• Leveraging Modern Tools: Practical understanding of how to apply AI tools to enhance operational output, uncover strategic questions, and drive business results.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. In this role you will be collaborating closely with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!