Strategy & Operations Lead (Clinical)

ReKlame Health; New York (NY); Hybrid; USD 118,000 - 138,000; Full time

Job summary

ReKlame Health is seeking a Strategy & Operations Lead - Clinical to drive impactful changes within a clinician-led behavioral health group. This role involves building data dashboards, redesigning workflows, and enhancing provider-patient communications. The ideal candidate has extensive experience in healthcare strategy and operations, bringing intellectual curiosity, grit, and a proactive attitude to a team dedicated to health equity and accessible mental healthcare.

Benefits

Performance-based incentive plan

Stock option package

Medical, dental & vision coverage

21 days PTO plus sick leave

Qualifications

• 5+ years in strategy, operations, or management consulting.
• Healthcare startup or provider-group experience strongly preferred.
• Demonstrated success leading cross-functional initiatives.

Responsibilities

• Design, build, and maintain real-time data dashboards.
• Map existing clinical and administrative processes.
• Oversee multiple strategic projects ensuring on-time delivery.

Skills

Analytical Rigor

Communication & Influence

Execution Orientation

Process Expertise

Grit & Tenacity

Education

Bachelor’s in Business, Health Administration, Public Health

MBA or advanced degree

Tools

Excel

BI tools (Tableau, Looker, Power BI)

Project management platforms (Asana, Jira)

Job description

About ReKlame Health

Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States.

We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care.

Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care.

At ReKlame Health, it goes beyond mere employment; it's about becoming a part of a formidable movement transcending individuality. Let's unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist.

About the Role

As Strategy & Operations Lead - Clinical, you will partner with our Senior Care Provider and Clinical Lead as well as other senior leadership, to translate our mission into measurable impact. You’ll build and maintain data dashboards to drive business performance, reengineer workflows for maximum efficiency, elevate provider communications, and help standardize our clinical care model ensuring ReKlame scales with both rigor and compassion. This role reports directly to the Chief Executive Officer.

What You’ll Work On

Strategy & Analytics

• Dashboard Development: Design, build, and maintain real-time data dashboards (KPIs on utilization, outcomes, financials) to guide executive decision-making.

• Performance Monitoring: Establish reporting cadences and data-driven reviews to track progress against strategic goals.
  

Operational Transformation

• Workflow Redesign: Map existing clinical and administrative processes; identify bottlenecks and implement streamlined solutions that boost productivity and reduce waste.

• Efficiency Initiatives: Reduce time from inbound/referral to first appointment and optimize resource allocation.
  

Provider-Patient Communications

• Engagement Protocols: Design and roll out standardized patient outreach guidelines—appointment reminders, follow-up check-ins, educational materials—to ensure every patient hears from their care team in a timely, consistent way.

• Digital Interaction Tools: Implement and optimize platforms (secure messaging, automated texting, online portals) that enable providers to share treatment plans, answer questions, and coordinate care seamlessly with patients.

• Patient Feedback Loops: Establish mechanisms (surveys, satisfaction scores, post-visit calls) to capture patient experience data, then partner with clinical teams to iterate on communication scripts and workflows.

• Health Literacy & Accessibility: Create clear, culturally competent messaging templates and train providers to tailor communications for diverse patient populations, ensuring comprehension and engagement across all channels.
  

Clinical Standardization

• Model Codification: Partner with clinical leadership to document best practices and translate them into a repeatable, evidence-based care model.

• Roll-out & Adoption: Drive organization-wide adoption through training materials, playbooks, and change management support.
  

Cross-Functional Leadership

• Stakeholder Liaison: Serve as the connective tissue between Clinical, Technology, Finance, and Care Coordination teams to align on priorities and deliverables.

• Project Management: Oversee multiple strategic projects—from scoping through execution—ensuring on-time, on-budget delivery.

What You’ll Bring

• Education: Bachelor’s in Business, Health Administration, Public Health, or related. MBA or advanced degree, a plus.

• Experience: 5+ years in strategy, operations, or management consulting; healthcare startup or provider-group experience strongly preferred.

• Grit & Tenacity: You demonstrate resilience, perseverance, and a proactive attitude, consistently driving results even in the face of obstacles.

• Intellectually Curious: You think critically and love solving complex problems while serving as a trusted thought partner to senior leaders.

• Technical Proficiency: Advanced Excel skills; hands-on with BI tools (Tableau, Looker, Power BI) and project management platforms (Asana, Jira, etc.). EHR experience is a bonus.

• Analytical Rigor: Proven ability to build dashboards, run financial models, and generate actionable insights.

• Process Expertise: Track record of end-to-end process reengineering and operational optimization.

• Communication & Influence: Exceptional verbal and written skills; adept at building consensus across diverse stakeholder groups.

• Execution Orientation: Demonstrated success leading cross-functional initiatives in fast-paced, high-growth environments.

• Location Requirements: This is a hybrid (3-4 days in office), full-time position working with our team in the office.

Compensation & Benefits

• Base Salary: $118,000 – $138,000 commensurate with experience

• Bonus: Performance-based incentive plan

• Equity: Stock option package

• Health: Medical, dental & vision coverage

• Time Off: 21 days PTO plus sick leave
  

ReKlame Health is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.

If you’re hungry for a challenge in 2025, love solving problems, and want to be a part of something transformational, we’d love to hear from you!

Learn more about us at www.ReKlamehealth.com

*We never ask for money or sensitive personal information during the job application process. If you receive an email or message claiming to be from us that requests such information, please do not respond and report it as a scam.