Strategy & Operations Lead

Sailor Health; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Founding member equity

Medical, dental & vision

Flexible PTO

Lunch & dinner in Soho office

Team building

One Medical Membership

Job summary

Sailor Health is hiring a Strategy & Operations Lead for its New York City office. You will work closely with the founders to architect growth infrastructure spanning operations, clinical delivery, and AI product development.

We seek a high-ownership, fast-moving candidate who can launch new care lines, scale key functions, and lead AI-driven process improvements across the organization. The role offers founding-member equity and comprehensive benefits.

Qualifications

• Proven ability to design growth infrastructure across ops, clinical delivery and AI.
• Experience in fast-paced startups preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Launch new care line and scale offerings (care navigation).
• Own and scale core functions (provider ops, RCM, care navigation).
• Drive AI transformation with internal tools and workflow automations.

Skills

Excel/Sheets

Strategic thinking

Operations leadership

AI product mindset

Healthcare domain

Job description

About Sailor Health

Sailor Health is on a mission to reinvent aging in America. Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group. Sailor exists to change that.

Sailor Health is building the AI-native health system for happier and healthier aging. Sailor offers virtual mental health, care navigation, wellness classes, AI coaches, and AI care agents. Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor.

We are doubling every 75 days and serving thousands of patients across 43 states. We are honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health.

About the Role

Location: New York City, in office, 5 days a week.

We’re hiring a Strategy & Operations Lead to join our core team at Sailor Health and work side-by-side with the founders to build at the intersection of healthcare and AI. This role is a unique opportunity to architect Sailor’s growth infrastructure across operations, clinical delivery, and AI product.

If you want a high-ownership role at a startup with extreme product-market fit, we’d love to meet you.

Your Key Responsibilities

We are growing very quickly, so we’re looking for Swiss army knives who are excited to tackle different problems. We hire for people, not roles – but here’s our best attempt at describing what you might work on:

• Launch a new care line: You could stand up and scale new offerings like care navigation, owning everything from workflow design to execution and performance.
• Own and scale a function: You could take over a core area like provider operations, RCM, or care navigation and drive it from scrappy to world-class.
• Drive AI transformation internally: You could deploy AI-powered tools, from vibe-coded internal apps to workflow automations, that unlock step-function improvements in how we operate.

What We’re Looking For

This role isn’t for everyone. It’s fast-paced, chaotic, and requires hard work. But if this excites you, we’d love to meet you.

• You’re an A+ player: You have a hunger to win and a proven track record of being a top performer in high-intensity environments.
• You want to solve hard problems: You’re energized by complexity and have the work ethic to push through challenges throughout the week.
• You’re analytical and decisive: You’re skilled in Excel/Google Sheets and can perform deep analyses to inform fast, high-quality decisions.
• You take work personally: You take pride in what you build and care deeply about the impact of your work.
• You’re AI-native: You believe healthcare will be fundamentally transformed over the next decade and want to help drive that change in your day-to-day.

Our Offer to You

• Competitive salary and founding member-level equity
• Comprehensive benefits, including medical, dental & vision insurance
• Flexible PTO and sick days
• Lunch and dinner in our beautiful Soho office covered by Sailor
• Team building events
• Friendliest and most dynamic team culture
• Additional: One Medical Membership for US employees, HSA, Talkspace, HealthAdvocate, Teledoc Health

Our Values

• Make your Grandparents Proud: Remember why you’re here and build the standard of care you wish your grandparents received.
• Best Ideas Win: We strip problems down to first principles and challenge each other — but once a decision is made, we row as one.
• Go Fast and Far: We have a burning sense of urgency AND we go the extra mile.
• Do What It Takes To Be #1: We obsess over excellence and challenge ourselves and each other to actualize our best selves.
• Happy Crew: A miserable crew rows slow. A happy crew rows fast. Fun is a performance metric.