Strategy & Operations - Director and Service Line Leader - Quality

Impact Advisors; Northern (KY); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Annual bonus potential

Job summary

Impact Advisors is seeking a dynamic Director-level healthcare leader with deep experience in healthcare quality performance, CDI, hospital quality ratings, and patient safety improvement. This role is responsible for delivery and business development for new and existing client relationships, partnering with provider organizations to assess quality and CDI performance and drive improvement strategies.

You will oversee client engagements, mentor teams across multiple quality projects, and lead

Qualifications

• Bachelor’s degree in a healthcare-related field is required; master’s preferred.
• Significant healthcare quality and CDI experience in hospital or health system settings.
• Proven experience leading client-facing engagements at the Director level is preferred.

Responsibilities

• Sales leadership maintaining $3.5M–$5.0M in annual quality engagements.
• Oversee client engagements as the client-facing Director across multiple projects.
• Manage 6–8 full-time employees and 3–5 contractors across 3–5 quality programs.
• Interpret complex quality analytics and lead assessments independently.
• Mentor teams and drive business development for the quality service line.
• Develop internal methodologies for evolving client engagements.

Skills

Leadership

Client relationship management

Healthcare analytics

Quality measure expertise

Strategic consulting

Education

Bachelor’s degree in healthcare administration/public health/nursing/business

Master’s degree preferred

Tools

Epic reporting

Provider documentation workflows

Job description

## Strategy & Operations - Director and Service Line Leader - QualityApplylocations: US Remotetime type: Full timeposted on: Posted 2 Days Agojob requisition id: R101716Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com**Job Overview**Impact Advisors is seeking a dynamic and motivated Director-level healthcare leader with deep experience in healthcare quality performance, clinical documentation integrity, hospital quality ratings, and patient safety improvement. This role is responsible for delivery and business development for new and existing client relationships. You will partner with provider organizations to assess current quality and clinical documentation performance, identify improvement opportunities, and develop actionable strategies related to healthcare quality ratings, CSM Star scores, Leapfrog Safety Grade, Case Mix Index and accurate DRG documentation. Healthcare consulting experience is preferred, but candidates must have direct hospital-based experience in these areas.**Responsibilities*** **Sales:** Maintaining and leading $3.5M - $5.0M in annual sales for quality and clinical documentation engagements* **Oversee client engagements as the client-facing Director*** **Manage 6-8 full-time employees and 3-5 contractors at a time across 3-5 quality projects*** **Interpret complex quality analytic analysis and conduct analysis independently*** **Independently lead Assessments for quality and CDI performance*** **Mentor project teams and lead business development for the quality service line*** **Develop methodology internally to use for ongoing client engagements as the solutions evolve / grow****Qualifications*** **Education:** Bachelor’s degree in healthcare administration, public health, nursing, business, or a related field required; master’s degree preferred.* **Experience:** Significant experience in a hospital or health system setting related to healthcare quality ratings, CSM scores, Leapfrog, and safety ratings is required. Experience operating at the consulting Director level is strongly preferred. Healthcare consulting experience and client-facing engagement leadership are preferred, but not required.* **Preferred credentials:** Relevant industry certifications or clinical credentials are a plus.* **Healthcare quality and safety expertise:** Deep knowledge of quality measurement methodologies, ratings programs, patient safety frameworks, and performance improvement strategies.* **Strategic consulting and analytics:** Strong ability to interpret complex healthcare data, synthesize insights, communicate recommendations to executive stakeholders, and drive measurable results in hospital operations or consulting environments.* **Leadership and client relationship management:** Proven ability to lead teams, manage senior client relationships, influence decision-making, and support business growth in a consulting environment.* **Technology:** Epic technical background and experience with Epic reporting and provider documentation workflows is preferred (Inpatient ClinDoc, Orders, Progress Notes Templates, OurPractice Advisories, SmartText, etc.)For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.**Our People and Culture**At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.**Join Impact Advisors and make a real difference in healthcare.**