Strategy& Manager - Digital Value Transformation Contact Center

PwC; California; On-site; USD 100,000 - 232,000; Full time

Job summary

An established industry player seeks a Strategy Manager for Digital Value Transformation in their Contact Center. This role focuses on developing transformative technology strategies, emphasizing agile operating models and digital analytics. You will lead teams, coach members, and analyze complex ideas to drive impactful decisions. With a strong emphasis on leadership and strategic thinking, this position offers an exciting opportunity to shape the future of client interactions and operational excellence. Join a forward-thinking company that values purpose-led leadership and offers competitive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Flexible Work Hours

Professional Development Opportunities

Qualifications

• 5+ years of relevant experience in technology strategy.
• Bachelor's degree required, Master's preferred.

Responsibilities

• Develop skills and resolve team issues effectively.
• Analyze complex ideas and build recommendations.

Skills

Digital Value Creation

Contact Center Excellence

Leadership

Strategic Thinking

Data Analysis

Client Relationship Management

Effective Communication

Education

Bachelor Degree

Master Degree

Job description

Strategy& Manager - Digital Value Transformation Contact Center

Join to apply for the Strategy& Manager - Digital Value Transformation Contact Center role at PwC

Role Overview

Specialty/Competency: Technology Strategy

Industry/Sector: Technology

Time Type: Full time

Travel Requirements: Up to 80%

This role within Technology Strategy offers the chance to help organizations develop transformative technology strategies, focusing on building agile operating models, enterprise architecture, digital analytics, and modern management techniques like robotic process automation and next-generation sourcing strategies.

Our Leadership Framework

We emphasize purpose-led, values-driven leadership at all levels, guided by the PwC Professional framework, which sets clear expectations and skills for success and career progression.

Responsibilities

• Develop new skills and resolve team issues effectively.
• Coach team members, recognize strengths, and encourage ownership of personal development.
• Analyze complex ideas, build recommendations, and consider stakeholder perspectives.
• Address sub-standard work and utilize data to inform decisions.
• Understand global trends and their impact on clients.
• Manage diverse viewpoints, simplify complex messages, and uphold ethical standards.

Minimum Qualifications

• Bachelor Degree required; Master Degree preferred.
• At least 5 years of relevant experience.

Preferred Skills and Knowledge

Extensive experience in Digital Value Creation, Contact Center/Service Excellence, and designing end-to-end customer and process journeys. Leadership, strategic thinking, data analysis, client relationship management, and effective communication are essential.

Additional Information

Learn more about our work: https://pwc.to/how-we-work

Salary range: $100,000 - $232,000, plus potential bonuses. Benefits include medical, dental, vision, 401k, and more. For details, visit https://pwc.to/benefits-at-a-glance