Strategy& Manager - Digital Value Transformation

PRICE WATERHOUSE COOPERS; Town of Boston (NY); On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Manager in Technology Strategy services to drive digital transformation for clients. This role involves leveraging advanced technologies like AI and analytics to enhance business operations and customer experiences. As a key leader, you will coach teams, analyze complex problems, and develop actionable strategies that align with client needs. Join a forward-thinking organization that values purpose-led leadership and offers opportunities for personal and professional growth in a dynamic environment. If you are passionate about technology and innovation, this is the perfect opportunity to make a significant impact.

Qualifications

• 5+ years of experience in consulting or corporate roles focused on digital transformation.
• Proven leadership and problem-solving abilities in complex business environments.

Responsibilities

• Lead teams to solve complex business issues from strategy to execution.
• Develop solutions using data and insights to support decision-making.

Skills

Digital Value Creation

Contact Center/Service Excellence

AI

Machine Learning

Data and Analytics

Problem Solving

Leadership

Strategic Thinking

Communication Skills

Education

Bachelor Degree

Master Degree

Tools

MS Office Suite

Job description

A career within Technology Strategy services, will provide you with the opportunity to help organisations develop strategies that transform their technology capabilities and solve their most critical challenges. We focus on building technology enabled and agile operating models, planning their new enterprise architecture into a differentiating capability system that helps them win in the market, leveraging digital analytics to enhance the customer experience and optimising business operations, and using modern management techniques such as robotic process automation and next generation sourcing strategies to help our clients get fit for growth.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Basic Qualifications:
Minimum Degree Required:
Bachelor Degree
Minimum Years of Experience:
5 year(s)

Preferred Qualifications:
Degree Preferred:
Master Degree
Preferred Knowledge/Skills:

Demonstrates extensive level abilities and/or a proven record of success in Digital Value Creation and Contact Center/Service Excellence, either in professional consulting services or corporate roles in the following areas:

• Bringing together the best of digital capabilities to help our clients use digital technology (AI, ML, Data and Analytics, etc.) to transform their business;
• Working on projects across all industries and functions to help our clients deliver breakthrough products, experiences, and businesses, both on technology and non-technology topics; and,
• Designing end to end customer / process journeys across the business value chain, designing the product solution and working with a team of technologists to build the solution and its eventual rollout to customers / employees.

Demonstrates extensive level leadership, strategic and creative thinking, problem solving, individual initiative, and the following abilities:

• Identifying and addressing client needs, rapidly building credibility, and maintaining and utilizing networks of client relationships;
• Managing teams / multiple work streams to establish successful project conclusion - i.e., delivery of quality work on time and within budget;
• Building productive relationships with team members and clients, both long term and day-to-day, by using a collaborative approach with thorough listening skills and the ability to manage through influence;
• Utilizing first principles thinking, and developing credible and pragmatic analytical approaches, frameworks and methodologies;
• Analyzing complex quantitative and qualitative data in an efficient manner and synthesizing the output into meaningful and actionable insights;
• Designing and conducting market research to understand consumer needs and purchasing behaviors;
• Communicating effectively in an organized and knowledgeable manner in written and verbal formats to senior audiences and being able to deliver difficult messages with persuasiveness and sensitivity;
• Demonstrating executive presence and ability to become a trusted advisor to the c-suite level clients;
• Identifying and pursuing new business opportunities, and leading client / market development;
• Attracting, retaining, assessing and developing staff / team members;
• Demonstrating flexibility and creativity in managing work-life balance of self and team members;
• Demonstrating Power User ability with MS Office suite of applications including Word, PowerPoint and Excel.