Strategy and Operations Principal Lead, gTech Users and Products

Google; San Francisco (CA); On-site; USD 186,000 - 269,000; Full time

Job summary

Google in San Francisco is seeking a strategic leader to partner with gTech Users and Products (gUP) and the Go-to-Market Operations team. You will shape how Google launches products, provides support, and drives efficiency across a global operations organization with senior leadership involvement.

The role focuses on organizational design, long-term planning, and change management, translating insights into actionable recommendations for executives and cross-functional partners.

Qualifications

• Bachelor's degree or equivalent required.
• 8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, or private equity; or 6 years with an advanced degree.
• MBA degree preferred.
• 2 years of experience creating complex data sets, data modeling, and reporting.

Responsibilities

• Define, prioritize, structure and execute strategic and operational initiatives including work plans, data gathering, analyses, and recommendations.
• Drive operating excellence, optimize resource allocation, measure progress and manage quarterly reviews.
• Deliver on complex initiatives foundational to the Mastery team, including process standardization, measurement and talent strategy.
• Analyze business processes, identify issues, prioritize levers for improvement, and influence executives to implement changes.
• Package work into compelling presentations and communications for executives and other audiences.

Skills

Data modeling

Strategic storytelling

Executive collaboration

Education

Bachelor's degree or equivalent

MBA degree (preferred)

Job description

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

The application window will be open until at least October 21, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or 6 years of experience with an advanced degree.

Preferred qualifications

• MBA degree.
• 2 years of experience creating complex data sets, data modeling, and reporting.
• 2 years of experience in advertising, consultative sales, business development, or a digital media environment.

About The Job

In this role, you will lead strategy development and execution with executive leadership for gTech Users and Products (gUP), one of Google’s largest operating teams, which is responsible for providing customer care and technical support for nearly all Google products. You will have an opportunity to shape how Google launches products, how we provide support, how we drive efficiencies across a global operations team, develop scalable processes, onboard new partners, resolve top user issues, and how we provide technical implementation services to some of Google's most strategic partners. You will stay focused on driving the highest-level company priorities with strong day-to-day operations through organizational design, long-term planning, and management support. You will use your strong set of business skills to craft stories and discover insights to help gUP make wide-ranging business decisions.

The purpose of the gUP GTM Business Strategy team is to function as internal consultants, providing business critical insights using internal and external resources, ensuring cross-functional alignment of goals and execution, and managing change management initiatives.

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $186000 - $269000 (USD) + 20% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Define, prioritize, structure and execute strategic and operational initiatives which includes developing work plans, gathering and synthesizing data, leading analyses, and developing and implementing recommendations.
• Drive operating excellence for the organization, including optimizing resource allocation, measuring/reporting progress against key objectives and managing business updates/quarterly reviews.
• Deliver on complex initiatives that are foundational elements to the Mastery team achieving its learning and business objectives (e.g., end-to-end process standardization and optimization, measurement strategy, talent strategy, etc.).
• Analyze business processes to identify potential issues and uncover/prioritize levers for improvement; influence executive stakeholders to implement suggested improvements.
• Structure and package your work into compelling presentations and communications that influence various audiences including executives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .