Strategy and Operations Manager, Customer Engineering, Google Cloud

Epic Games (Portuguese); Chicago (IL); On-site; USD 147,000 - 216,000; Full time

Job summary

Google Cloud seeks a Strategy and Operations Manager to lead customer engineering initiatives in Chicago. The role focuses on owning strategic initiatives, aligning cross-functional teams, and delivering measurable outcomes for customers.

As a GCS sales-oriented role, you will develop short- to mid-term strategies with a focus on campaign performance, product adoption, and revenue growth, collaborating with sellers to maximize customer success on Google’s advertising and cloud platforms.

Qualifications

• Strategic planning and execution experience
• Cross-functional collaboration with sales, product, engineering
• Strong communication and relationship-building skills

Responsibilities

• Manage a portfolio of SMB and enterprise customers, translating business needs into Google Cloud solutions
• Develop 1–6 month go-to-market strategies to improve campaign performance and product adoption
• Partner with sellers to influence budgets and drive outcomes for customers and Google

Job description

# Strategy and Operations Manager, Customer Engineering, Google CloudGoogle • onsite • 320 N Morgan St #600, Chicago, IL 60607, USA • full\_timePay: USD 147000.00 - USD 216000.00 / unspecifiedBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.Responsibilities:Manage a portfolio of businesses and develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.As a GCS Account Strategist, you will be a seller to GCS’ strategic customers. With a more focused portfolio of clients, you will gain a deep understanding of their clients’ marketing objectives and build short- and medium-term (1–6 month) strategies to meet those goals, in part by improving campaign performance, implementing best practices, driving Google product adoption, and influencing customer budgets.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.