Strategy and Operations Manager Canada - Remote; United States - Remote

Weekend Health, Inc.; New York (NY); Remote; USD 100,000 - 150,000; Full time

Job summary

An innovative health-focused organization is seeking a Strategy and Operations Manager to enhance member experiences and operational excellence. This role will involve managing key business metrics, advocating for product improvements, and collaborating with various teams to streamline operations. The ideal candidate will have a strong background in management consulting or strategy roles, along with experience in data analysis and process optimization. Join a mission-driven team dedicated to making healthcare more accessible and impactful, while enjoying a flexible work environment that values diversity and inclusion.

Benefits

Comprehensive benefits package

Annual bonus program

Flexible work schedule

Diversity and inclusion initiatives

Qualifications

• 4+ years of experience in strategy or operations roles.
• Strong people management and data analysis skills.

Responsibilities

• Manage reporting and track core business metrics.
• Collaborate with cross-functional teams to improve operations.

Skills

Management Consulting

Data Analysis

Cross-functional Collaboration

Process Optimization

People Management

Education

Bachelor's Degree

Master's Degree

Tools

Excel

Google Sheets

SQL

Job description

WeightWatchers is a global digital health company.

We are the #1 doctor-recommended – and most clinically studied – behavioral weight health program in the world. For sixty years, WeightWatchers has helped millions build healthy habits and live happier, healthier lives.

As the science of weight health rapidly evolves, so does WeightWatchers. Today we are developing new clinical pathways for medication access, creating behavioral programs for chronic health conditions, integrating third-party services, and enhancing product personalization.

WeightWatchers has embraced technology, with our mobile app now the primary tool for most members. While we continue to perfect our digital product, we are also designing new in-person experiences. With these diverse member touchpoints, our potential for impact has never been greater.

Who We Are

WeightWatchers Clinic committed to making healthcare more accessible, transparent, and friendly. Our platform, WeightWatchers Clinic/Sequence, focuses on chronic obesity, which affects more than 50% of adults and is closely related to many other chronic conditions. We are taking several steps to accomplish our mission, including building a top-notch technology platform that connects patients' with a support team to streamline and simplify their prior authorization process while providing a white glove customer service experience.

What You Will Do

We are looking for a Strategy and Operations Manager to help them scale their business. This role reports to the Director of Member Operations and will work closely with the Product and Member Operation teams to improve the member experience and maintain operational excellence. This role will require strong cross-functional collaboration and a high degree of visibility to senior leadership.

• Manage reporting for the Operations organization and track core business metrics
• Surface and advocate for product improvements based on key insights derived from data
• Work closely with Product/Engineering on the development and rollout of product improvements
• Track adoption and impact of new feature rollouts
• Identify and tackle opportunities to improve team quality and adherence
• Develop tools and processes to enable the team supervisors to optimize their teams
• Collaborate with cross-functional teams, including Clinical Operations, Pharmacy Operations, Legal, and more

Who You Are

Experience & Skillset

• 4+ years of experience
• Experience as a people manager
• Experience in management consulting or in-house strategy / product / operations roles in a fast-paced technology driven environment
• Process expert with experience working in a fast paced, operationally complex organization
• Experience dealing with complex data sets using excel/google sheets (SQL a plus but not required), deriving insights and generating recommendations

Work Style

• Experience working closely and communicating effectively with employees of all levels
• Comfortable in a rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan, and prioritize tasks across multiple projects
• A self-starter who is comfortable with ambiguity

Base salary may vary depending on, but not limited to: skills, experience, and location. This role is also eligible for a comprehensive benefits package and annual bonus program.

US Pay Range: $100,000 - $150,000 USD

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We encourage our employees to come into the office 1-2 days/week.

It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.