Strategist, Communications Platforms & Operations

Moody's Investors Service; New York (NY); On-site; USD 72,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, vision

Parental leave

401(k) plan with employer contribution

Tuition reimbursement

Discounted employee stock purchase

Job summary

Moody's Investors Service is seeking a Communications Operations professional to support the editorial calendar and content processes from brief to distribution. You will maintain content series data, coordinate cross-team handoffs, and manage production trackers to ensure timely, accurate communications.

The role emphasizes collaboration across Editorial, Channel Strategy, design, and external partners, with exposure to AI-enabled workflow tools to boost productivity.

Qualifications

• Bachelor's degree in Communications, Business, Journalism, English, or related field.
• 1–4 years of experience in communications, content operations, marketing operations, or related field.
• Familiarity with content-management systems (CMS) and enterprise tools.
• Ability to work collaboratively across teams and manage timelines and dependencies.

Responsibilities

• Supports the editorial calendar and content operations processes from brief through distribution.
• Maintain accurate information for content series and campaigns, including timelines, reviewers, and channel requirements.
• Track content flow from brief to production, review, approval, and distribution; flag delays.
• Coordinate handoffs between Editorial, Channel Strategy, creative/design teams, and partners; escalate blockers.
• Maintain intake templates, briefing materials, and production trackers per established processes.
• Apply currency signals and content-management requirements; support content accuracy and remediation.
• Develop manager toolkits for major communications and ensure clear audience, priority, and action.
• Prepare calendar information to support coordination across internal and external channels and track amplification.

Skills

Content operations

Project coordination

Communication skills

CMS familiarity

Cross-team collaboration

AI-enabled tools

Curiosity about AI

Education

Bachelor's in Communications

Tools

Content Management Systems

Mass communication tools

Project management platforms

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• Approximately 1–4 years of experience in communications, content operations, marketing operations, project coordination, or a related field
• Strong organizational skills and attention to detail, with the ability to manage multiple assignments, timelines, and dependencies with guidance
• Strong written and verbal communication skills, with the ability to produce clear, accurate, and consistent communications
• Familiarity with content-management systems, mass communication tools, project-management platforms, or similar enterprise systems
• Ability to work collaboratively across teams and elevate risks appropriately
• Interest in communications technology, measurement, workflow improvement, and AI-enabled tools
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor's degree in Communications, Business, Journalism, English, or a related field

Responsibilities

Supports the editorial calendar and content operations processes that keep Moody's communications moving efficiently from brief through distribution.

• Maintain accurate information for assigned content series and campaigns, including production stages, timelines, dependencies, reviewers, distribution dates, and channel requirements
• Track content as it moves from brief through production, review, approval, and distribution; follow up on outstanding inputs and flag potential delays or conflicting timelines
• Coordinate routine handoffs between the Editorial and Channel Strategy team, creative and design teams, external communications, and other partners, escalating blockers that require senior intervention
• Maintain intake templates, briefing materials, channel trafficking guidelines, production trackers, and related operational resources in accordance with established processes
• Apply established currency signals and content-management requirements, flag retrieval or retention issues, and support remediation activities related to enterprise search and content accuracy
• Support the development and coordination of manager toolkits for major communications and ensure assigned communications clearly identify their purpose, audience, priority, and required action
• Prepare calendar information and materials that support coordination across internal, external, and partner channels, and track agreed amplification activities
• Use approved AI, automation, and workflow tools to improve personal productivity and support consistent execution of routine communications processes

About the Team

The Communications Platforms and Operations team sits within Corporate Affairs and is responsible for the editorial calendar and content operations backbone that keeps Moody's communications moving efficiently from brief through distribution. The team partners closely with the Editorial and Channel Strategy team, creative and design teams, external communications, and platform partners to ensure enterprise communications are delivered accurately, consistently, and on time. By joining this team, you will contribute to the systems and infrastructure that power communications at a global scale, working at the intersection of content strategy, operational excellence, and emerging technology — including AI-powered tools that are shaping the future of how Moody's connects with its people and stakeholders worldwide.

For US-based roles only: the anticipated hiring base salary range for this position is$71,700.00-$103,950.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status,sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.