Strategic Workforce Planning Analyst

Citizens; Johnston (RI); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible work arrangements

Education reimbursement

Job summary

Citizens is seeking a Workforce Planning and Analytics leader to help shape the bank's future workforce. You will partner with HR, Finance, and business leaders to model needs, capacity, and talent investments, building data-driven, actionable insights and dashboards.

You'll apply scenario analyses and organizational design expertise to inform workforce strategy and tool governance. Hybrid work with on-site offices nationwide.

Qualifications

• Experience in workforce planning, organizational design, or people analytics.
• Strong analytical and problem-solving skills.
• Ability to present insights to business stakeholders.
• Proficiency with SQL and a analytics language (Python or R).
• Experience with Tableau, Power BI, or similar visualization tools.

Responsibilities

• Assess future workforce, skill, and capacity needs using HR, financial, and business data.
• Develop workforce simulations, organizational models, and scenario analyses.
• Create data-driven recommendations that support workforce and talent strategy decisions.
• Build dashboards and analytics within workforce planning platforms.
• Partner with HR, Finance, Talent Acquisition, and business leaders to solve workforce challenges.
• Translate complex data into clear, actionable business insights.
• Support the administration and governance of workforce planning tools and platforms.

Skills

Workforce planning

Organizational design

People analytics

Workforce economics

Capacity planning

Data storytelling

Education

Bachelor's degree in a related field

Tools

Tableau

Power BI

SQL

Python or R

Job description

Work Authorization Notice Citizens is unable to provide employment visa sponsorship now or in the future for this position.

Description Work Authorization Notice Citizens is unable to provide employment visa sponsorship now or in the future for this position. Applicants must be legally authorized to work in the United States indefinitely without employer sponsorship now or at any time in the future.

Build the Future Workforce of Citizens As part of Citizens' Reimagine the Bank transformation, we're building Strategic Workforce Planning as a core enterprise capability.

This is not a traditional reporting or dashboarding role. You'll partner with HR, Finance, and business leaders to help answer questions about future workforce needs, organizational design, skills, capacity, labor costs, and talent investments.

You'll use workforce analytics, scenario modeling, and business insight to influence decisions that shape the future of the organization.

What You'll Do

• Assess future workforce, skill, and capacity needs using HR, financial, and business data
• Develop workforce simulations, organizational models, and scenario analyses
• Create data-driven recommendations that support workforce and talent strategy decisions
• Build dashboards and analytics within workforce planning platforms
• Partner with HR, Finance, Talent Acquisition, and business leaders to solve complex workforce challenges
• Translate complex data into clear, actionable business insights
• Support the administration and governance of workforce planning tools and platforms

What We're Looking For

• Experience in workforce planning, organizational design, people analytics, workforce economics, capacity planning, or related analytical fields
• Strong analytical and problem-solving skills
• Experience presenting insights and recommendations to business stakeholders
• Ability to work cross-functionally with HR, Finance, and business leaders
• Proficiency with SQL and at least one analytics/programming language (Python or R preferred)
• Experience with Tableau, Power BI, or similar visualization tools
• Experience working with large, complex datasets
• Strong business judgment and data storytelling capabilities

Preferred Experience

• OrgVue
• Visier
• Workday Adaptive Planning
• Workday
• Snowflake
• Oracle HCM
• Workforce strategy, talent strategy, or organizational effectiveness initiatives

Who Thrives Here We're looking for someone who:

• Enjoys solving ambiguous business problems
• Can translate data into actionable recommendations
• Is equally comfortable working with data and stakeholders
• Enjoys influencing decisions through analysis and insight
• Brings curiosity, learning agility, and strong business judgment

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday 8:30-5:00
• Hybrid, 4 days on site from a Citizens corporate office, 1 day remote
• Work Location Options:
  • CT - New Haven - 555 Long Wharf Drive
  • CT - Stamford - 600 Washington Blvd.
  • DE - Newark
  • MA - Boston - 28 State Street
  • MA - Medford - 20 Cabot Rd
  • MA - Westwood - 200 Station Drive
  • MD - Bethesda - 6903 Rockledge Drive
  • NJ - Mount Laurel; Short Hills
  • NY - Syracuse; Tarrytown
  • OH - Cleveland; Mason; Toledo
  • PA - Harrisburg; Philadelphia
  • RI - Johnston - One Citizens Bank Way

Pay Transparency The salary range for this position is $85,000 - $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Posting End Date: 11/30/2026