Strategic Technology Partner - Product Enablement

Cityblock Health; New York (NY); Hybrid; USD 95,000 - 106,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program participation

Paid time off

Job summary

Cityblock Health is seeking a Technology Systems Support Analyst to provide backend support for our EHR, CRM, scheduling platform, and other technology tools that power our health services.

You will collaborate with Product, Clinical, Reporting, and Data Platform teams to optimize configurations, enable data connectivity, and support vendor engagements while contributing to scalable solutions in a fast-paced startup setting.

Qualifications

• 3 years of work experience in health tech systems or similar roles.
• Strong knowledge of EHR, CRM, and scheduling platforms.
• Ability to document system configurations and processes clearly.

Responsibilities

• Provide backend support and maintenance for EHR, CRM, scheduling platform, and related systems; troubleshoot issues with internal teams and vendors.
• Support system optimization and integration efforts to improve workflows and data connectivity.
• Create and maintain documentation for system processes, integrations, and configurations.

Skills

EHR systems

CRM

Integrations

Documentation

Tools

Scheduling platform

Data integration tools

Job description

Job Description

The Technology Systems Support Analyst will play a critical role in providing backend support and ensuring the seamless operation of our core technology systems, including our electronic health record (EHR) platform, internal customer relationship management (CRM) system, scheduling platform, and other technology tools that support our business objectives. As a key member of our extended team, the Technology Systems Support Analyst will work closely with cross-functional teams to drive efficiency, scalability, and innovation within our operations. This role is ideal for a proactive and solutions-oriented professional with a deep understanding of health tech systems, integrations, and the unique challenges of a fast-paced startup environment.

Responsibilities

• Backend Support and Maintenance: Provide technical support and maintenance for our EHR, CRM, scheduling platform, and other systems to ensure optimal performance and uptime. Troubleshoot and resolve system issues, working collaboratively with internal teams (Product, Clinical, Reporting, Data Platform), and external vendors.
• System Optimization and Management: Support implementation of new tools and platforms with existing systems to enhance workflows and data connectivity. Optimize system configurations to support business objectives and improve operational efficiency. Provide strategic recommendations to vendor relationship managers for system enhancements and future technology investments. Develop and maintain detailed documentation for system processes, integrations, and configurations.

Work Experience

Work Experience: 3 years

Benefits

This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.

• health insurance
• life insurance
• retirement benefits
• participation in the company’s equity program
• paid time off, including vacation and sick leave

Salary

The expected salary range for this position is: $95,472.00 - $106,080.00 Annual

Equal Opportunity Statement

We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Company Overview

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means. Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.