Strategic Technical Success Manager

RingCentral, Inc; United States; On-site; USD 90,000 - 144,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401k match

ESPP

Paid time off

Parental leave

Employee assistance program

Job summary

RingCentral, Inc. seeks a Senior Customer Success Manager to own post-sale accounts, develop executive relationships, and drive adoption across RingCentral UCaaS, CCaaS, and Agentic AI platforms. You will lead executive business reviews, map key stakeholders, and ensure health and renewal readiness with a data-driven approach.

The role emphasizes technical credibility, cross-functional collaboration, and a proactive customer advocacy mindset to maximize ARR and platform value.

Qualifications

• 5-8 years in a customer-facing post-sales role within a SaaS/UCaaS/CCaaS environment.
• Proven executive relationship management with VP/C-suite stakeholders.
• Experience delivering executive-level business reviews (QBRs/EBRs).
• CRM proficiency with disciplined data hygiene (Salesforce or equivalent).
• Technical credibility to engage with customer IT teams.

Responsibilities

• Own an assigned post-sale portfolio and serve as the named accountable for customer success with RingCentral platforms.
• Build multi-threaded executive relationships to embed RingCentral in strategic customer plans.
• Develop and maintain an account map of key contacts and decision makers.
• Lead quarterly EBRs with a structured business value narrative and action follow-through.
• Create a living Account Success Plan and drive renewal readiness 90 days before renewal.
• Monitor incidents and communicate executive summaries during major events.
• Drive AI adoption with measurable business outcomes and documented adoption roadmaps.
• Maintain CRM hygiene and align cross-functional teams on customer outcomes.

Job description

RingCentral, Inc. seeks a Senior Customer Success Manager to own post-sale accounts, develop executive relationships, and drive adoption across RingCentral UCaaS, CCaaS, and Agentic AI platforms. You will lead executive business reviews, map key stakeholders, and ensure health and renewal readiness with a data-driven approach.

The role emphasizes technical credibility, cross-functional collaboration, and a proactive customer advocacy mindset to maximize ARR and platform value.