Strategic Technical Program Manager CrossFunctional Delivery

Cushman & Wakefield; Town and Country (MO); On-site; USD 111,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Vision & Dental insurance

Retirement plan

Paid time off

Job summary

Cushman & Wakefield seeks an experienced Technical Program Manager to lead complex, multi-project programs, ensuring alignment to business objectives and contractual commitments. The role requires strong governance, cross-functional coordination, and fiscal oversight with a focus on enterprise applications and technology transformation.

You will drive decisions, manage risks, and report progress to senior leadership, while mentoring junior program managers and shaping program roadmaps for

Qualifications

• 8-10 years of progressive project management experience, including a minimum of 5 years of active program management experience leading complex, cross-functional initiatives.
• Extensive problem-solving skills with the judgment and perseverance to drive complex issues and risks to resolution.
• Strong understanding of service delivery models, with experience adapting delivery approaches to support continuous improvement.
• Proven experience managing, tracking, and forecasting financials and budgets for large-scale or external customer programs.
• Experience working with global solution providers and distributed teams.
• Strong leadership presence with the ability to influence senior executives and cross-functional stakeholders.
• Bachelor’s degree required; PMP, PgMP, Prosci, or Agile/Scrum certifications preferred.
• Knowledge of real estate, professional services, or service-based delivery environments is helpful.
• Experience with data, analytics, CRM, enterprise applications, or technology transformation programs preferred.

Responsibilities

• Own end-to-end program delivery and quality, ensuring alignment with business objectives, statements of work, and defined success criteria.
• Define, implement, and maintain program-level governance and controls, including status reporting, risk and issue management, stakeholder engagement routines, and required artifacts.
• Independently track and manage program-level milestones, dependencies, risks, issues, and decisions with urgency and rigor; proactively identify barriers and drive resolution to closure.
• Drive program-level decision-making by framing options, risks, and trade-offs and ensuring leaders receive decision-ready information at the right time.
• Proactively manage changes to program scope by assessing impacts to schedule, budget, quality, risk, and outcomes; making recommendations; securing approvals; and ensuring alignment with contractual and business commitments.
• Partner with leadership, technical leads, and functional partners to define roles and responsibilities, staff and resource the program, and ensure effective onboarding/offboarding.
• Manage program financials — budgeting, forecasting, and reporting — to meet financial expectations and provide clear visibility into program health and profitability.
• Ensure program-level procurement reporting and financial transparency align with delivery plans and statements of work.
• Translate complex program data into clear, actionable insights through synthesized cross-project information and executive-level reporting on progress, critical path, risks, and financial status.
• Drive stakeholder engagement and act as a liaison between program teams and senior leadership, ensuring appropriate communication, alignment, and timely decision-making.
• Monitor and assess customer satisfaction, delivery quality, and program performance; identify and drive improvement opportunities.
• Provide leadership, coaching, and mentorship to Project Managers, Senior Project Managers, and other team members to drive execution discipline and high-quality outcomes.
• Establish long-term goals and roadmaps for the program or portfolio, adapting delivery approaches to support continuous improvement and evolving service delivery models.

Skills

Program Leadership

Governance

Executive Communication

Financial Management

Risk & Dependency Management

Stakeholder Influence

Adaptability

Azure DevOps

Salesforce Toolkit

Cross-functional Collaboration

Education

Bachelor’s degree

Tools

Smartsheet

Microsoft 365

AI Reporting Tools

Azure DevOps (ADO)

Salesforce Toolkit

Job description

Cushman & Wakefield seeks an experienced Technical Program Manager to lead complex, multi-project programs, ensuring alignment to business objectives and contractual commitments. The role requires strong governance, cross-functional coordination, and fiscal oversight with a focus on enterprise applications and technology transformation.

You will drive decisions, manage risks, and report progress to senior leadership, while mentoring junior program managers and shaping program roadmaps for