Strategic Solutions Engineer

SHI International Corp.; Minneapolis (MN); Remote; USD 160,000 - 260,000; Full time

Job summary

An established industry player is seeking a Strategic Solutions Engineer to engage with customers in a remote role. This dynamic position involves consulting on various technology solutions, including data center, cloud, and security services. The ideal candidate will leverage their expertise to build strong relationships and drive sales, ensuring customer satisfaction and business growth. With a commitment to professional development and a diverse workplace, this opportunity offers a chance to thrive in a supportive environment while making a significant impact in the technology sector.

Benefits

Health benefits

Wellness benefits

Financial benefits

Professional growth opportunities

Diversity commitment

Qualifications

• 2+ years experience in complex Data Center sales opportunities.
• Minimum 3 years of IT Administrator/Management experience preferred.
• Advanced knowledge of servers, storage, networking, and cloud technologies.

Responsibilities

• Responsible for the Solution Practice sales quota in their territory.
• Collaborate with customers to ensure account retention and growth.
• Drive the sales process of solutions and close deals.

Skills

Excellent written and verbal communication skills

Ability to build relationships with customers

Proactive mindset

Strong presentation and negotiation skills

Ability to work effectively both independently and as part of a team

Leadership qualities and ability to train others

Skill in resolving complex technical and sales situations

Results-oriented with a sense of urgency

Attention to detail, organization, and follow-up skills

Passion for technology

Education

Bachelor's Degree or relevant work experience

Tools

Microsoft Office (Visio, PowerPoint, Excel, Word)

VMware

Hyper-V

Citrix

Azure

AWS

Dell/EMC

NetApp

HPE

Cisco

Job description

Job Summary

The Strategic Solutions Engineer will work as a technology generalist interfacing with larger customers and engaging in face-to-face meetings. They will uncover and develop opportunities by building strong relationships with the customer. This will include consulting on data center, edge, core, cloud, security, collaboration, and services. This individual will need to understand and convey how that technology enables business.

This position is a remote position requiring residence in the state of Minnesota to support business needs as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Includes but not limited to:

• Responsible for the Solution Practice sales quota in their territory/pod.
• Take ownership of the sales pipeline for Solution Practice opportunities by engaging where appropriate, following up with prospects to discover, defend, and acquire new business.
• Collaborate and engage with customers to ensure account retention and penetrate multiple lines of sales entry for Data Center, Cloud, Network, Security, Collaboration, and Services business in existing accounts.
• Develop and execute strategies for top prospects with the sales team to discover, grow, and acquire new business.
• Participate in ongoing training and self-study to understand the company's service offerings across all solution practice areas.
• Collaborate and engage with multiple organizational layers, including CIO, IT Directors, CTO, Application Managers, etc.
• Drive the sales process of solutions, including identifying opportunities, qualifying, forecasting, decision-making criteria, and closing.
• Build the region/territory based on strategic account planning with the account executive and extended team.
• Demonstrate leadership to ensure solutions meet customer expectations and business needs.
• Build strong relationships with technical decision-makers and executive stakeholders.
• Focus on delivering a world-class customer experience according to company standards.
• Develop relationships with local technology community partners and customer technical personnel to establish market credibility.
• Educate sales teams on technical selling, product training, services, and technology trends through formal and informal methods.
• Educate customers on product training and technical solutions during sales cycles.
• Engage in regular meetings with managers and teams to ensure alignment on value propositions, resource usage, and opportunity development.

Qualifications

• Bachelor's Degree or relevant work experience.
• 2+ years experience in complex Data Center sales opportunities.
• Minimum 3 years of IT Administrator/Management experience preferred.
• Proficient with Microsoft Office products: Visio, PowerPoint, Excel, Word.
• Experience supporting Enterprise, SLED, and Higher Education organizations preferred.
• Advanced knowledge of servers, storage, networking, virtualization, cloud, and unified communication technologies.
• Knowledge of converged infrastructure and its impact on business.
• Deep familiarity with the RFP process and a successful track record.
• Experience with Disaster Recovery, Business Continuity, and High Availability solutions.
• Strong knowledge of virtualization technologies like VMware, Hyper-V, Citrix, VDI.
• Expertise in technologies including Dell/EMC, NetApp, HPE, Cisco, Palo Alto, Pure Storage, Azure, and AWS.
• Experience with public and private cloud solutions.

Required Skills

• Excellent written and verbal communication skills.
• Ability to build relationships with customers.
• Proactive mindset.
• Strong presentation and negotiation skills.
• Ability to work effectively both independently and as part of a team.
• Leadership qualities and ability to train others.
• Skill in resolving complex technical and sales situations.
• Ability to work at all organizational levels.
• Results-oriented with a sense of urgency.
• Attention to detail, organization, and follow-up skills.
• Positive attitude towards research and problem resolution.
• Exceptional time management and organizational skills.
• Strong documentation skills, including system/network diagrams and presentations.
• Passion for technology.

Unique Requirements

• Travel to client locations up to 75%.
• Extended hours for special projects.

Additional Information

• The estimated annual pay range is $160,000 - $260,000, including base salary and bonus, depending on experience and market factors. Benefits may include medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.