Strategic Solution Lead – Supply Chain & F&R

RELEX Solutions; Town of Italy (NY); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading supply chain solutions provider is seeking a Strategic Solution Lead to join their Customer Success team. The candidate will leverage over 10 years of experience in retail and supply chain to drive valuable outcomes for clients, enhancing their operational effectiveness. This role demands strong communication skills, fluency in Italian and English, with the opportunity for impactful career growth in a collaborative environment.

Benefits

Opportunities for career growth

Flexible work environment

Support for work-life balance

Qualifications

• 10+ years of experience in retail, wholesale, or consumer packaged goods (CPG).
• Strong operational background in supply chain and forecasting.
• Hands-on expertise in Forecasting & Replenishment (F&R).
• Experience influencing business decisions with measurable impact.
• Ability to build trust with diverse stakeholders.

Responsibilities

• Act as a strategic advisor to CSMs and customers, aligning solutions.
• Identify and develop commercial opportunities within accounts.
• Collaborate with internal teams to deliver tailored solutions.
• Ensure solution relevance and value delivery.
• Support culturally relevant engagement across EMEA South.

Skills

Commercial acumen

Customer empathy

Problem-solving

Fluency in Italian

Fluency in English

Job description

Strategic Solution Lead – Supply Chain & F&R

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our unified platform, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

Do you want to join a team of talented colleagues where everyone’s input is valued? We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our Company core values. We are serious about what we do, but do not take ourselves too seriously. We get excited when facing new challenges where we can put our skills to test, but make sure to have fun whilst doing so.

We are now looking for a Strategic Solution Lead – Supply Chain & Forecast & Replenishment to join our Customer Success team in Italy.

Strategic Solution Lead – Supply Chain & F&R, you’ll partner closely with Customer Success Managers and regional customers to drive value from RELEX’s market-leading solutions. You’ll play a key role in identifying business challenges, aligning them with the right RELEX capabilities, and helping customers realise measurable outcomes.

What You’ll Be Doing:

• Act as a strategic advisor to our CSMs and customers, building strong relationships and aligning RELEX solutions to customer goals
• Identify and develop commercial opportunities within existing accounts, helping expand the sales pipeline
• Collaborate with internal teams including Product, Presales, Analytics, and Operations to deliver tailored, high-impact solutions
• Represent the customer internally to ensure solution relevance, usability, and value delivery
• Contribute to the continuous evolution of our Customer Success practices across regions
• Use your local and regional knowledge to support culturally and commercially relevant engagement across EMEA South

What You’ll Bring to the table:

• 10+ years of experience in retail, wholesale, or consumer packaged goods (CPG), ideally in supply chain, forecasting, or merchandising roles
• Strong operational background, with a deep understanding of real-world retail challenges
• Hands-on expertise in Forecasting & Replenishment (F&R); additional experience in areas like space planning, promotions, or markdown is a strong plus
• Commercial acumen and experience influencing business decisions, ideally with measurable impact
• Proven ability to work across departments and build trust with diverse stakeholders
• Fluency in Italian and English is essential; knowledge of French and/or Spanish is a strong advantage
• A mindset that combines customer empathy, problem-solving, and curiosity
• Comfort working in a remote-first environment while maintaining strong collaboration

What We Offer You:

• A chance to make a real impact by helping retailers and brands optimize their operations and achieve their business goals.
• Opportunities for career growth, professional development, and cross-team collaboration in a dynamic, tech-driven environment.
• A flexible and supportive work environment, encouraging genuine work-life balance.

We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX!