Strategic ServiceNow Requirements Engineer for IC

Synertex LLC; Bethesda (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

Synertex LLC in Bethesda, MD is seeking an experienced ServiceNow (SNOW) Requirements Engineer to support an IC customer on-site. The role acts as a bridge between senior stakeholders and technical teams to collect, analyze, and refine SNOW requirements for applications and workflows.

You will engage with senior IC staff and contractors, document use cases and acceptance criteria, and ensure requirements align with mission priorities and platform capabilities.

Qualifications

• Active TS/SCI with Poly is REQUIRED.
• 8+ years collecting and refining SNOW requirements.
• 14+ years of professional experience.
• Strong understanding of SNOW workflows, applications, and integrations.

Responsibilities

• Gather, analyze and refine SNOW requirements in collaboration with senior IC leadership and stakeholders.
• Clarify requirements with IC staff, developers, and contractors to address gaps in design and implementation.
• Document requirements, use cases, process flows, and acceptance criteria for guidance to development and testing teams.
• Provide ongoing updates to IC leadership on requirements status, risks and impacts, ensuring informed decisions.
• Interface with senior IC officials and multiple contractor teams to align requirements with mission priorities.

Skills

SNOW workflows

Stakeholder management

Requirements gathering

Cross-functional leadership

Tools

Visio

Lucidchart

Job description

Synertex LLC in Bethesda, MD is seeking an experienced ServiceNow (SNOW) Requirements Engineer to support an IC customer on-site. The role acts as a bridge between senior stakeholders and technical teams to collect, analyze, and refine SNOW requirements for applications and workflows.

You will engage with senior IC staff and contractors, document use cases and acceptance criteria, and ensure requirements align with mission priorities and platform capabilities.