Strategic Service Manager — Heavy Equipment Operations

King Ranch, Inc.; Willis (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

King Ranch, Inc. in Willis, TX is seeking a Service Department Manager to lead the strategy, budgeting and execution across the organization. You will develop annual goals, monitor labor and expense targets, and drive customer satisfaction through strong processes and coaching.

The role requires a proven track record in service leadership, 7+ years in a service environment, and the ability to recruit, develop and retain talent while applying safety standards and knowledge of equipment operations.

Qualifications

• Requires ability to perform basic computer functions and use diagnostic tools.
• Experience leading a team and collaborating in a team environment.
• Analytical mindset to interpret internal reports.
• Valid driver’s license; CDL preferred.

Responsibilities

• Develops, maintains and manages the service department strategic plan.
• Creates and monitors annual service department goals and budget.
• Develops and enforces service department processes for customer satisfaction.
• Monitors labor, sales and expenses against organizational objectives.
• Oversees service employee compensation plans.
• Executes the service department marketing plan to grow labor sales.
• Reviews customer satisfaction and training in service support.
• Manages recruiting and staff development for the Service Department.
• Operates and maintains vehicles, tools and equipment as needed.

Skills

Team leadership

Analytical mindset

Experience with Service ADVISOR

Driver's license

Education

Associates degree

Bachelor's degree preferred

Tools

Service ADVISOR

Job description

King Ranch, Inc. in Willis, TX is seeking a Service Department Manager to lead the strategy, budgeting and execution across the organization. You will develop annual goals, monitor labor and expense targets, and drive customer satisfaction through strong processes and coaching.

The role requires a proven track record in service leadership, 7+ years in a service environment, and the ability to recruit, develop and retain talent while applying safety standards and knowledge of equipment operations.