Strategic Salesforce Platform Lead (Senior Admin/Junior Dev)

HailSolve; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

3 Weeks of PTO

5 Paid Sick Days

2 Floating Holidays

12 Paid Holidays

Employer Paid Health Insurance for Employee

Employer Paid Life/AD&D Insurance

Employer Paid Short Term Disability and Accident Insurance

Job summary

A dynamic tech-enabled B2B firm in Nashville, TN, is seeking a Salesforce professional to take full ownership of their customized Salesforce platform. This role involves driving strategic solutions and managing integrations, while directly influencing how the company operates. The ideal candidate has over 5 years of experience in Salesforce administration and solution design, and excellent skills in data analytics and communication. The company offers a fast-paced and collaborative culture with various benefits including generous PTO and health insurance.

Qualifications

• 5+ years of strategic Salesforce experience in administration and solution design roles.
• Proven expertise in managing and optimizing highly customized Salesforce environments.
• Hands-on experience with Flows, validation rules, and automation.
• Ability to contribute junior-to-mid-level Apex or programmatic solutions.

Responsibilities

• Serve as the primary Salesforce expert, supporting and strategically evolving a heavily customized instance.
• Design and architect scalable, long-term solutions for complex business needs.
• Partner with team leads to translate complex needs into technical solutions.
• Manage and enhance critical integrations with external systems.

Skills

Salesforce administration

Solution architecture

Data and analytics leadership

Integration management

Technical communication

Tools

Salesforce

Tableau

DocuSign

Job description

Company Description: Innovating at the Intersection of Tech and Real Estate Join HailSolve, a profitable, tech-enabled B2B firm at the nexus of commercial real estate, insurance, and weather data. We are a lean organization that values service excellence and maintains a strong commitment to work‑life balance. Managing over 9 billion square feet of industrial, office, and retail assets, we offer a dynamic, high-growth environment where you can immediately impact core business operations.

The Opportunity: Drive Platform Strategy and Ownership

We are seeking a Salesforce professional ready to evolve beyond standard administration and step into a critical, strategic role as a solution architect, systems thinker, and business partner.

You will be the owner of a highly customized Salesforce ecosystem, guiding technical decisions, managing multiple complex integrations, and driving advanced reporting needs.

This position is a unique chance to take full ownership of a core business platform and directly influence how a growing, profitable company operates.

Key Responsibilities

• Platform Ownership & Evolution: Serve as the primary Salesforce expert, supporting and strategically evolving a heavily customized instance.
• Solution Architecture: Design and architect scalable, long‑term solutions—moving beyond ticket execution to holistically evaluate business requests and determine strategic approaches.
• Strategic Partnership: Partner directly with multiple team leads and stakeholders to translate complex business needs into technical solutions, managing simultaneous projects, clearly communicating technical tradeoffs and anticipated business impacts.
• Integration Management: Manage and enhance critical integrations with external systems (e.g., DocuSign, mobile field inspection tools, and other data sources).
• Data & Analytics Leadership: Own complex reporting and analytics across Salesforce native tools and Tableau.
• Process Governance: Lead the intake and prioritization of change requests and projects across various business functions, ensuring strict alignment with broader business processes and minimizing downstream risk.
• Technical Influence: Facilitate technical discussions with stakeholders to challenge assumptions and guide the business toward optimal platform decisions.
• Technical Skill Application: Contribute light development work as needed, utilizing Apex, Flows, and integration skills.
• Collaboration: Collaborate seamlessly with internal and external teams using tools like Slack and Jira.

Qualifications

Core Experience

• 5+ years of strategic Salesforce experience in administration and solution design roles.
• Proven expertise in managing and optimizing highly customized Salesforce environments.

Technical Skills

• Hands‑on experience with Flows, validation rules, and automation.
• Ability to contribute junior‑to‑mid‑level Apex or programmatic solutions.
• Expertise in managing integrations and external data sources.
• Experience supporting Salesforce Maps, Sales Engagement, or similar tools.
• Strong background in reporting and analytics, including Tableau.

Architecture & Influence

• A true Solution Mindset: ability to evaluate requests holistically, considering long‑term system stability and downstream impacts.
• Experience designing scalable, maintainable solutions over quick fixes.
• Confidence in engaging stakeholders, pushing back when necessary, and proactively proposing superior alternatives.

Communication & Leadership

• Exceptional ability to translate complex technical concepts into clear, non‑technical language for business users.
• Proven ability to thrive in fast‑paced or challenging environments, effectively managing multiple concurrent projects, and skillfully pivoting to address urgent business needs while maintaining overall strategic priorities.
• Experience acting as a vital bridge between business strategy and technical implementation teams.

Bonus Points (Nice to Have)

• Experience in organizations with multiple external data integrations.
• Exposure to field operations or mobile inspection tools.
• Prior experience in a contract‑to‑hire or consulting environment.
• General knowledge of AI tools.

The Environment: High Impact & Growth

• Location: This is an onsite role based in Nashville, TN.
• Culture: We offer a fast‑paced, engaging, and collaborative culture where we enjoy our work and encourage frequent, positive interaction across the full team. We also maintain a disciplined approach, ensuring time for focused, “head‑down” execution when complex technical work is required.
• The Ideal Fit: We seek a resilient, solutions‑oriented individual who is confident in driving critical business and technical conversations. This role offers significant autonomy and the opportunity to make a tangible difference every day.

Company Benefits

• 3 Weeks of PTO
• 5 Paid Sick Days
• 2 Floating Holidays
• 12 Paid Holidays
• Employer Paid Health Insurance for Employee
• Employer Paid Life/AD&D Insurance
• Employer Paid Short Term Disability and Accident Insurance
• Dental, Vision, Voluntary Life, and Critical Illness
• Retirement Program with Company Match