Strategic Projects Lead

Paraform; San Francisco (CA); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Growth opportunities

Job summary

A dynamic recruiting marketplace is seeking a Strategic Project Lead to own complex customer engagements and drive operational excellence. This role blends client ownership, structured problem-solving, and collaboration across various departments. The ideal candidate has 2-5 years of experience working with senior leaders and a flair for building high-impact teams. You'll engage closely with clients and leverage Paraform's resources to ensure outstanding results. Join us in revolutionizing the hiring landscape!

Qualifications

• 2+ years of experience in operations or strategic projects.
• Exceptional written and verbal communication skills.
• Ability to identify issues and execute quickly.

Responsibilities

• Own customer engagements across high-stakes searches.
• Mobilize recruiters to address customer needs effectively.
• Advocate for a differentiated customer experience.
• Lead strategic projects to enhance delivery.

Skills

Customer engagement

Exceptional communication

Entrepreneurial mindset

Creative problem solving

Multi-tasking

Job description

We’re looking for an entrepreneurial operator to own Paraform’s most complex and highest-impact customer engagements—and to sit at the center of how the marketplace scales.

Paraform’s customer base is growing rapidly (hundreds of new customers a month!), and Strategic Project Leads (SPLs) are Paraform’s essential operators—connecting the work of sales, supply, engineering, and operations to deliver customer results and drive revenue. As an SPL, you’ll partner closely with founders, executives, and senior talent leaders to solve their most critical business problem: building world‑class teams, fast.

Every engagement is different—from helping a defense‑tech company build a security‑cleared engineering team to advising a Series A founder on their first leadership hires. These are high‑stakes, strategic builds that directly impact a company’s ability to scale.

This role blends client ownership, structured problem‑solving, and operational execution. You’ll lead end‑to‑end engagements and partner cross‑functionally to shape how Paraform’s product and delivery model evolve as the business scales.

We’re looking for someone who can operate comfortably in multiple modes: as a trusted advisor, bringing judgment, structure, and informed pushback to senior decision‑makers; as a hands‑on operator, coordinating across the marketplace to drive quality, speed, and consistency; and as a strategic problem‑solver, leading initiatives that help Paraform’s model evolve as we scale.

What we look for:

• 2+ years of experience working closely with customers and having full ownership across relevant areas such as operations, strategic projects, or account management

• Exceptional written and verbal communication

• Entrepreneurial experience and mindset - you are excited about building things from scratch, are able to identify issues and execute quickly

• Ability to come up with creative solutions to complex, ambiguous operational problems and resourceful in identifying opportunities and executing against them

• Ability to manage multiple work streams and priorities at once; exceptional 80/20 skills

What you’ll do:

• Own customer engagements end‑to‑end: Build credibility with founders, CXOs, and senior operators; drive execution across complex, high‑stakes searches; use data to influence hiring outcomes.

• Leverage Paraform’s recruiter capacity: Translate customer needs into action by mobilizing the right recruiters and ensuring consistently strong outcomes that drive retention and long‑term partnerships.

• Serve as the voice of the customer: Advocate for a truly differentiated experience by feeding insight across the business and influence when needed to drive the best possible outcomes.

• Shape how delivery evolves: Lead strategic projects that influence how Paraform shows up for customers as we scale, partnering closely with sales, supply, product, and engineering

This role is well‑suited for high‑performers with ~2–5 years of experience who have spent significant time working with senior leaders—in consulting, high‑growth startups, or similarly demanding, ambiguous environments—and who are ready to own real outcomes in a fast‑moving marketplace. This is a unique opportunity to take a strategic, customer‑facing skillset and launch into a high‑impact operational role that drives revenue.

About Paraform:

Paraform is a marketplace modernizing one of the largest and most fragmented markets in the world: hiring. We partner with industry leaders like Cursor, Palantir, Windsurf, Decagon, Shopify, Coinbase, and Hightouch to hire world‑class talent, and are growing quickly - 8×‑ing revenue last year.

Paraform is the first end‑to‑end AI recruiting marketplace that connects companies with thousands of specialized recruiters and AI agents that work together to fill roles faster and more accurately.

Our mission is to make hiring fast, reliable, and scalable for every company in the world.

At Paraform, we believe recruiting works best when the right people are working on the right problems, combining human judgment with AI that truly understands hiring. That’s why we’re building a new foundation for how companies hire, bringing together specialized recruiters and modern AI tools.

We treat recruiters like entrepreneurs, not vendors – and we’re building the financial, operational, and technical infrastructure that powers their success.

We are backed by the best investors and technology leaders: Felicis, A*, BOND, Liquid 2, DST Global, the founders of YouTube, Instacart, Canva, and more.