Strategic Project Manager, Customer Engagement & Transformation

McKesson Corporation; Richmond (VA); On-site; USD 107,000 - 179,000; Full time

Job summary

McKesson Corporation is seeking a Project Manager, Customer Engagement to lead cross-functional coordination of customer impacts, communications, and actions during the separation of the Medical‑Surgical unit.

The ideal candidate translates complex separation changes into clear action plans, manages dependencies and risks, and delivers leadership‑ready updates and dashboards to stakeholders across Sales, Customer Experience, Operations, Legal, Finance, IT, and Communications.

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of project management experience.
• Demonstrated ability to manage complex, cross‑functional project plans, dependencies, risks, issues, decisions, and deliverables in a matrixed environment.
• Excellent written and verbal communication skills, with the ability to synthesize complex inputs into clear action plans, executive summaries, meeting notes, and stakeholder updates.

Responsibilities

• Lead cross‑functional efforts to identify, document, and validate customer impacts resulting from the separation, including customer‑facing process, system, contract, billing, communications, and support considerations.
• Build and maintain integrated project plans, trackers, decision logs, risk logs, and dependency maps for customer‑related separation activities across business and functional workstreams.
• Coordinate and track business asks related to customer readiness, including data requests, decision needs, customer lists, communication inputs, approvals, and functional dependencies required to support separation milestones.
• Facilitate working sessions with Sales, Customer Experience, Operations, Legal, Finance, IT, Communications, and other business partners to gather inputs, align on actions, confirm ownership, and drive timely resolution of open items.
• Partner with Communications, Sales, Legal, and business owners to coordinate customer messaging needs, review cycles, approval timelines, audience segmentation, and readiness materials.
• Proactively identify risks, issues, blockers, and unmade decisions that could affect customer readiness or experience; elevate concerns with clear recommendations and proposed next steps.
• Prepare concise, leadership‑ready updates, dashboards, and summary materials that communicate progress, key decisions, risks, dependencies, and next steps across the customer engagement workstream.
• Maintain strong follow‑through on action items, owners, due dates, and dependencies to ensure customer‑facing deliverables remain on track through separation planning and execution.

Skills

Strategic thinking

Clear communication

Storytelling

Curiosity

Urgency

Partnerships

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Google Workspace

Job description

McKesson Corporation is seeking a Project Manager, Customer Engagement to lead cross-functional coordination of customer impacts, communications, and actions during the separation of the Medical‑Surgical unit.

The ideal candidate translates complex separation changes into clear action plans, manages dependencies and risks, and delivers leadership‑ready updates and dashboards to stakeholders across Sales, Customer Experience, Operations, Legal, Finance, IT, and Communications.