Strategic Programs Manager: Scale Quality & AI Workflows

Handshake; San Francisco (CA); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Equity

401(k) match

Parental leave

Medical, dental, vision

Job summary

Handshake is hiring for a Manager of Strategic Programs to lead the Operator Enablement team’s quality control and tooling initiatives. You will scale our calibration processes, develop scalable workflows, and drive consistency across projects with SPLs and auditors.

You will start as an IC with growth potential to build a team, leveraging state-of-the-art AI tools and cross-functional collaboration to ensure reliable data for customers in the AI economy.

Qualifications

• 4+ years in forward-deployed/solutions engineering, strategy and operations, or technical program management.
• Technical degree in engineering, computer science, physical sciences, statistics/analytics, or economics.
• Highly technical with ability to deploy AI tools across complex workflows.
• Process oriented with a track record of scaling operational processes.
• Entrepreneurial, comfortable solving ambiguous problems and driving results.
• Strong communicator who can align stakeholders and deliver results.
• Willing and able to build and lead a team as scope grows.

Responsibilities

• Scale central quality control program to a calibrated quality read on every dataset before it reaches a customer.
• Grow from tens to hundreds of quality auditors and from hundreds to thousands of auditing hours per week.
• Augment auditing workflows with AI tools and prompt engineering to increase efficiency by a factor of 10.
• Embed quality processes into Delivery, working cross-functionally with project leads.

Skills

Strategy & operations

Technical program management

Strong communicator

Cross-functional collaboration

Leadership

AI tooling deployment

Education

STEM degree

Job description

Handshake is hiring for a Manager of Strategic Programs to lead the Operator Enablement team’s quality control and tooling initiatives. You will scale our calibration processes, develop scalable workflows, and drive consistency across projects with SPLs and auditors.

You will start as an IC with growth potential to build a team, leveraging state-of-the-art AI tools and cross-functional collaboration to ensure reliable data for customers in the AI economy.